Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
Strategic partnership to provide more personalized, seamless banking journeys for Capitec clients
The partnership will provide Capitec clients with a banking service that is even more affordable and accessible, while also evolving the client experience to be more seamless and personalized. Through transformational consultancy, implementation, and success management services, LivePerson and its regional partner iSON Xperiences will support the growth and continual optimization of Capitec's conversational channels, inclusive of voice and messaging.
"Our clients are at the heart of everything we do. Now we have redefined seamless, personalized experiences and empowered our clients to engage with us on channels they prefer. We are improving our clients' lives by reducing their need to make costly and time-consuming trips to the branches or phone calls to our sales and support centers," said
"We're thrilled to partner with Capitec to help them build banking experiences on the conversational channels consumers prefer, supported by both iSON Xperiences' local expertise and presence and LivePerson's industry-leading technology and platform," said
For more information about customer engagement solutions, please visit liveperson.com.
Capitec Bank (JSE: CPI), the biggest digital bank in
LivePerson (NASDAQ: LPSN) is a global leader in customer engagement solutions. We create AI-powered digital experiences that feel Curiously Human. Our customers — including leading brands like HSBC, Orange, and GM Financial — have conversations with millions of consumers as personally as they would with one. Our Conversational Cloud platform powers nearly a billion conversational interactions every month, providing a uniquely rich data set to build connections that reduce costs, increase revenue, and are anything but artificial.
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