LivePerson named a Leader in Conversational Intelligence, CX, and EX in Opus Research Report
Analyst report highlights LivePerson's strategy, performance, and reach in field of AI-powered customer engagement
"Consumers are more comfortable than ever using automated assistants, and they're looking for brands to do more with these technologies. As a result, conversational intelligence has taken on first-order importance among customer experience, contact center, marketing, revenue generation, product management, and digital transformation teams to deliver insights that fuel more impactful conversations," said
According to the report, LivePerson's differentiators as a Leader in Conversational Intelligence include:
- Scale of data: LivePerson powers nearly one billion conversational interactions per month and over 34 billion API calls each month, providing a strong foundation to continually improve its AI-powered capabilities.
- Open platform: LivePerson enables customers to export conversational intelligence data from its platform to be leveraged within their existing environment and tools. It also enables customers to import conversations from third-party systems into its data pipeline via API to leverage LivePerson's analytics on 100% of their conversations.
- Robust AI capabilities: LivePerson's advanced modeling surfaces key business metrics from conversations, such as intents, Meaningful Conversation Score® (MCS), and Meaningful Automation Conversation Score® (MACS). MCS and MACS differentiate LivePerson by providing proprietary efficacy measurements of chat, messaging, and bot conversations.
"With AI-powered conversations now serving as the 'front door' for brands of all kinds, the ability to draw real-time insights from conversations across all channels has become mission-critical," said
LivePerson (NASDAQ: LPSN) is a global leader in customer engagement solutions. We create AI-powered digital experiences that feel Curiously Human. Our customers — including leading brands like HSBC,
View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-named-a-leader-in-conversational-intelligence-cx-and-ex-in-opus-research-report-301723048.html