LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report
Leading conversational AI company, recognized across multiple Gartner reports, fulfills all functional areas in Digital Customer Service and Support in new Gartner Market Guide report
According to Gartner, "digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms." The Market Guide is intended to help customer service and support technology leaders evaluate vendors in this market.
LivePerson fulfills all 9 functional areas in the Market Guide for Digital Customer Service and Support, including:
- Digital engagement (getting connected)
- Conversation orchestration
- Knowledge management support
- Continuous intelligence
- Automation of engagement
- Agent desktop
- Integration or data ingestion capabilities
- Forecasting and planning for persistent engagement
In addition to being named a Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support, LivePerson has also been named a Sample Vendor in the Gartner Hype Cycle™ for Customer Service and Support Technologies for three consecutive years, and was recognized as a Representative Vendor in the 2023 Gartner Market Guide for Speech Analytics Platforms.
"LivePerson's platform was built on the premise that the same natural, conversational experiences we enjoy with friends and family should be available to consumers every time they interact with their favorite brands, especially when it comes to resolving issues and getting help," said
To learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com, and download the Gartner Market Guide for Digital Customer Service and Support using your Gartner.com login.
*Gartner Research Methodologies, Gartner Market Guide,
Gartner, Market Guide for Digital Customer Service and Support, By David Norrie,
Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and
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