LivePerson's Conversation Builder Recognized by SIIA as Best Customer Service Solution
Conversation Builder disrupts the decades-old, expensive world of phone-based contact centers by making it possible to message with billions of consumers on channels like SMS, Apple Business Chat, Facebook Messenger, and
"We're proud to see Conversation Builder and the team behind this incredible technology honored yet again for helping brands "go conversational," which is all the more important in a time when doing business in person and over the phone is difficult," said
"Congratulations to this amazing group of 2020 Business Technology CODiE Award winners," said SIIA President
SIIA, the principal trade association for the software and digital content industries, announced the full slate of CODiE winners during an online winner announcement earlier today in light of the COVID-19 pandemic.
The SIIA CODiE Awards are the industry's only peer-reviewed awards program. The first-round review of all nominees is conducted by software and business technology experts with considerable industry expertise, including analysts, media, bloggers, bankers, and investors. The scores from the expert judge review determine the finalists. SIIA members then vote on the finalist products, and the scores from both rounds are tabulated to select the winners.
Forty-three awards were given this year for products and services deployed specifically for B2B software, information and media companies, including the Best Overall Business Technology Product, awarded to the product with the highest scores of both rounds of judging.
About the SIIA CODiE™ Awards
The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology's finest products and services. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. For more information, visit siia.net/CODiES.
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to
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