lpsn-20210225
0001102993false00011029932021-02-252021-02-25

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549 
_____________________
FORM 8-K
_____________________
 
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
  Date of Report (Date of earliest event reported): February 25, 2021
_____________________
LivePerson, Inc.
(Exact Name of Registrant as Specified in its Charter)
_____________________
Delaware0-3014113-3861628
(State or other jurisdiction
of incorporation)
(Commission File Number)(I.R.S. Employer
Identification No.)

475 Tenth Avenue, 5th Floor
New York, New York 10018
(Address of principal executive offices, with zip code)

(212) 609-4200
Registrant's telephone number, including area code

N/A
(Former name or former address, if changed since last report)
 _____________________
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, par value $0.001 per shareLPSNThe Nasdaq Stock Market LLC





Item 2.02.     Results of Operations and Financial Condition.
 
    A copy of the press release issued by LivePerson, Inc. (the “Registrant”) on February 25, 2021, announcing its results of operations and financial condition for the year ended December 31, 2020, is included herewith as Exhibit 99.1 and is incorporated herein by reference. The information included in this Current Report on Form 8-K (including Exhibit 99.1 hereto) that is furnished pursuant to this Item 2.02 shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities of that Section or Sections 11 and 12(a) (2) of the Securities Act of 1933, as amended. The information contained herein and in the accompanying exhibit shall not be incorporated by reference into any filing of the Registrant, whether made before or after the date hereof, regardless of any general incorporation language in such filing, unless expressly incorporated by specific reference into such filing.


Item 5.02.     Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.

On February 22, 2021, Norman M. Osumi joined the Company as Senior Vice President, Chief Accounting Officer, with his position and title to be effective March 2, 2021. In such capacity, and effective as of such date, Mr. Osumi will serve as the Company’s principal accounting officer.

On February 25, 2021, the Company also announced that Daryl J. Carlough will transition out of his role as SVP, Global & Corporate Controller and as the principal accounting officer of the Company, effective March 2, 2021. Mr. Carlough noted to the Company that his departure does not reflect any disagreement with the Company on any matter relating to the Company’s operations, policies or practices.

It is anticipated that Mr. Carlough will remain with the Company through April 15, 2021 to effect an orderly transition and will continue to serve as the Company’s principal accounting officer through the filing of the Company’s Annual Report on Form 10-K with respect to the 2020 fiscal year.

Mr. Osumi, age 56, will join the Company after serving for over 13 years in senior finance and accounting roles at Symantec, now known as NortonLifeLock, as well as previously serving in senior finance and accounting roles at VeriSign and NEC Corporation. Mr. Osumi is a certified public accountant, and earned his B.S. in Accounting from Loyola Marymount University.

Pursuant to an offer letter between the Company and Mr. Osumi, Mr. Osumi is entitled to receive an annual base salary of $340,000 and is eligible to participate in the Company’s annual bonus plan as it exists from time to time under terms comparable to other employees of similar role and responsibility, with a target bonus opportunity of 35% of base salary and generally subject to the Company’s standard bonus policies including his continued employment with the Company through the payment date. In addition, the offer letter provides for (i) standard Company employee benefits; and (ii) the grant of restricted stock units in respect of Company common stock with an approximate grant date value of $300,000 and options to purchase shares of Company common stock with an approximate grant date value of $600,000, each of which will vest 25% each year over four years beginning on the first anniversary of the date of grant consistent with the Company’s standard equity policies. If Mr. Osumi’s employment is terminated by the Company without Cause or resigns for Good Reason (as such terms are defined in his offer letter), subject to his timely delivery of an irrevocable general release of claims against the Company, he will be entitled to (i) severance in the amount of three months’ base salary, and (ii) if such termination occurs on or before the date that bonuses are paid for the fiscal year prior to termination, a payment equal to the bonus that would have been received for the prior fiscal year had the executive remained employed on the date bonuses for such fiscal year are paid. If Mr. Osumi voluntarily terminates his employment (other than for Good Reason) or the Company terminates his employment for Cause, then Mr. Osumi will be entitled only to his earned and unpaid compensation earned through the date of the termination of employment in accordance with applicable law.

The Company expects to enter into an indemnification agreement with Mr. Osumi substantially in the form of indemnification agreement entered into with other officers of the Company, which, among other things, provides for indemnification by the Company for certain liabilities and expenses incurred as a result of actions brought, or threatened to be brought, against the executive in connection with his or her status or service as an executive of the Company.

Mr. Osumi does not have any family relationships subject to disclosure under Item 401(d) of Regulation S-K or any direct or indirect material interest in any transaction required to be disclosed pursuant to Item 404(a) of Regulation S-K.




Item 9.01.     Financial Statements and Exhibits.

(d) Exhibits. The following documents are included as exhibits to this report:
  
99.1*
104**Cover Page Interactive Data File (embedded within the Inline XBRL document)

*    Furnished herewith
**    Filed herewith

 
 



SIGNATURE
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
 
LIVEPERSON, INC.
(Registrant)
 
Date:February 25, 2021By:/s/ JOHN COLLINS
  John Collins
  Chief Financial Officer
 

 
 


Document






LivePerson Announces Fourth Quarter 2020 Financial Results

-- Achieved first $100 million revenue quarter, generating 29% revenue growth--

--Reported record 2020 revenue of $367M, 26% YoY growth, exceeded plan and one year ahead--

-- Signed 10 seven-figure deals in the fourth quarter, including four seven-figure new logos --

--Record EBITDA margin fueled by revenue upside, internal automation, and budgetary vigilance--

--Strong momentum positions Company for revenue acceleration in 2021--


-- --


NEW YORK, February 25, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced financial results for the fourth quarter ended December 31, 2020.

Fourth Quarter and 2020 Highlights

Total revenue was $102.1 million for the fourth quarter of 2020, an increase of 29% as compared to the same period last year. Within total revenue, business operations (B2B) revenue for the fourth quarter of 2020 increased 29% year over year to $94.1 million and revenue from consumer operations increased 29% to $8.1 million.

Total revenue was $366.6 million for fiscal year 2020, an increase of 26% as compared to 2019. Within total revenue, B2B revenue increased 26% year over year to $336.9 million and consumer operations revenue increased 22% to $29.8 million.

LivePerson signed 10 seven-figure deals and 128 deals in total in the fourth quarter, including the addition of 46 new and 82 existing customer contracts. LivePerson signed 525 deals in 2020, including the addition of 197 new and 328 existing customer contracts.

Trailing-twelve-month average revenue per enterprise and mid-market customer set new records throughout 2020, and increased by 35% in the fourth quarter of 2020 to approximately $465,000, up from $345,000 in the comparable prior-year period.

"The outstanding results of the year have confirmed LivePerson's leadership in Conversational AI. Building a digital strategy is now simply table stakes for brands. LivePerson has created the world-class Conversational AI at the heart of our Conversational Cloud that powers the best digital experiences between brands and consumers at scale.” said CEO and founder, Robert LoCascio. “We are seeing a massive opportunity ahead where brands of all kinds increasingly rely on our Conversational Cloud not only for exceptional customer care but also for incremental sales and marketing. In 2021, LivePerson will continue to invest to accelerate our leadership in Conversational Commerce."

“We closed 2020 with exceptional business and financial performance, surpassing previous records across several key metrics in the fourth quarter, including revenue, profit, the quantity of 7-figure deals, average revenue per customer, and billable platform usage.” added CFO John Collins. “We exceeded the high end of our guidance range



for the top and bottom line, once again demonstrating our ability to enhance operating leverage while aggressively growing the business. Overall, these results reinforce our position as a clear market leader for Conversational AI and demonstrate the ease with which our platform can be adapted to meet accelerating demand across a broad spectrum of use cases, industries, and geographies.”

Customer Expansion
During the fourth quarter, the Company signed contracts with the following new customers, among others:
A Top 5 global largest logistics company
A Top 5 global consumer goods company
A Top 5 global bookmaker
One of the largest cryptocurrency exchanges in the world
A Fortune 500 paint manufacturer and retailer

The Company also expanded business with:
One of the world's largest automobile manufacturers
A Fortune 100 home improvement retailer
A multi-billion dollar S&P500 software company
One of the top 5 largest banks in Italy
One of the world's largest online travel and related services companies

Net Loss and Adjusted Operating Income (Loss)
Net loss for the fourth quarter of 2020 was $13.3 million or $0.20 per share, as compared to a net loss of $27.3 million or $0.43 per share in the fourth quarter of 2019. Adjusted operating income for the fourth quarter of 2020 was $12.6 million, as compared to adjusted operating (loss) of $3.4 million in the fourth quarter of 2019. Adjusted operating (loss) income excludes amortization of purchased intangibles and finance leases, stock-based compensation, other litigation and consulting costs, restructuring costs, acquisition costs and other income (loss).

Adjusted EBITDA (Non-GAAP Measure)
Adjusted EBITDA for the fourth quarter of 2020 was $18.2 million or $0.25 per share, as compared to $1.2 million or $0.02 per share in the fourth quarter of 2019. Adjusted EBITDA excludes amortization of purchased intangibles and finance leases, stock-based compensation, depreciation and amortization, other litigation and consulting costs, restructuring costs, acquisition costs, provision for (benefit from) income taxes, and other income (loss).
A reconciliation of the non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Cash and Cash Equivalents
The Company's cash balance was $654.2 million at December 31, 2020, inclusive of proceeds from the convertible debt offering in the fourth quarter of 2020, as compared to $176.5 million at December 31, 2019.

Financial Expectations
LivePerson is entering 2021 with strong momentum. Demand for Conversational AI has hit an inflection point, highlighted by a record-breaking number of seven-figure deals. Volumes on Conversational Cloud continue to accelerate and LivePerson's revenue run rate is ahead of plan.




With this backdrop, the Company is targeting a revenue range of $458 million to $466 million, or 25% to 27% revenue growth in 2021, compared to 26% growth in 2020 and up from 17% growth in 2019. The Company is guiding for first quarter revenue growth of 32% to 33% to a range of $103 million to $104 million.

Regarding profitability, the Company is expecting to accelerate investments in go-to-market capacity and product development in the first half of 2021 while continuing to realize efficiency gains from internal automation. With this in mind, the Company is guiding for 2021 adjusted EBITDA range of $33.5 million to $41.5 million or 7% to 9% margin. First quarter adjusted EBITDA is estimated to be in a range of $5.0 million to $7.0 million or 5% to 7% margin.

The Company's detailed 2021 financial expectations are as follows:  
First Quarter 2021
Guidance
Revenue (in millions)$103.0 - $104.0
GAAP net loss per share$(0.57) - $(0.54)
Adjusted operating loss (in millions)$(4.5) - $(2.5)
Adjusted EBITDA (in millions)$5.0 - $7.0
Fully diluted share count (in millions)74.6
Full Year 2021
Guidance
Revenue (in millions)$458.0 - $466.0
GAAP net loss per share$(2.03) - $(1.91)
Adjusted operating (loss) income (in millions)$(4.3) - $3.7
Adjusted EBITDA (in millions)$33.5- $41.5
Fully diluted share count (in millions)76.5
Other Full Year 2021 Assumptions
Estimated IP litigation and consulting expenses of approximately $3.5 million ($0.05 per share) and severance and restructuring of $6.0 million ($0.08 per share)
Amortization of purchased intangibles and finance leases of approximately $6.2 million
Non-cash interest expense of approximately $35.8 million
Stock-based compensation expense of approximately $77.2 million
Depreciation and amortization of approximately $37.8 million
Cash taxes paid of $2.0 million to $4.0 million. A GAAP tax liability of approximately $4.0 million
Capital expenditures of approximately $47.3 million

Furthermore, as a percent of revenue for the year, including amortization of intangibles and finance leases, and stock-based compensation, but excluding non-recurring expenses discussed above, we anticipate gross profit to be approximately 70.0%, sales and marketing 37.0%, product development 37.4% and G&A at 13.6%.



Stock-Based Compensation
Included in the accompanying financial results are expenses related to stock-based compensation, as follows (in thousands):
Three Months Ended December 31,Twelve Months Ended December 31,
2020201920202019
Cost of revenue$776 $2,307 $6,511 $4,218 
Sales and marketing6,570 4,26616,10610,010
General and administrative5,344 4,22115,77212,216
Product development7,0857,77227,55717,661
  Total$19,775 $18,566 $65,946 $44,105 

Amortization of Purchased Intangible Assets and Finance Leases
Included in the accompanying financial results are expenses related to the amortization of purchased intangible assets and finance leases, as follows (in thousands):
Three Months Ended December 31,Twelve Months Ended December 31,
2020201920202019
Cost of revenue$1,059 $285 $1,913 $1,138 
Amortization of purchased intangibles4194481,6391,794
  Total$1,478 $733 $3,552 $2,932 




Supplemental Fourth Quarter 2020 Presentation
LivePerson will post a presentation providing supplemental information for the fourth quarter 2020 on the investor relations section of the Company's web site at https://ir.liveperson.com.
Earnings Teleconference Information
The Company will discuss its fourth quarter 2020 financial results during a teleconference today, February 25, 2021. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-300-8521, while international callers should dial 1-412-317-6026, and both should reference the conference ID "10152081." The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company’s web site at https://ir.liveperson.com.
If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call until March 11, 2021. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "10152081." A replay will also be available on the investor relations section of the Company’s web site at https://ir.liveperson.com/financial-information/quarterly-results.

About LivePerson
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers. LivePerson was named to Fast Company's World's Most Innovative Companies list in 2020 for its leadership in artificial intelligence. For more information about LivePerson (NASDAQ: LPSN), please visit  www.liveperson.com.

Non-GAAP Financial Measures
Investors are cautioned that the following financial measures used in this press release are defined as "non-GAAP financial measures" by the Securities and Exchange Commission: adjusted EBITDA, or earnings/(loss) before provision for (benefit from) income taxes, interest income (expense), other expense (income), depreciation and amortization, stock-based compensation, restructuring costs, acquisition costs and other costs; and adjusted operating income, or operating income excluding amortization, stock-based compensation, restructuring costs, acquisition costs, deferred tax asset valuation allowance, and other costs.

A reconciliation of non-GAAP financial information to GAAP financial information is not a financial measure under generally accepted accounting principles (GAAP). In addition, non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without



limitation: major public health issues, and specifically the pandemic caused by the spread of COVID-19 on the U.S. and global markets; our ability to retain key personnel, attract new personnel and to manage staff attrition; supporting our existing and growing customer base could strain our personnel resources and infrastructure; risks related to the ability to successfully integrate past or potential future acquisitions; our ability to secure additional financing to execute our business strategy; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; risks associated with the limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; risks associated with the recent volatility in the capital markets; risks related to our recognition of revenue from subscriptions; customer retention and their purchase of additional services, the migration of existing customers to our new platform, and attracting new customers and new consumer users of our consumer services; our ability to develop and maintain successful relationships with social media and other third-party consumer messaging platforms and endpoints; the markets in which we operate are highly competitive; the adverse effect that the global economic downturn may have on our business and results of operations; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to new regulatory or other legal requirements that could materially impact our business; risks relating to governmental export controls and economic sanctions; risks related to industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; our operations may expose us to greater than anticipated income, non-income and transactional tax liabilities; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; risks related to the regulation or possible misappropriation of personal information belonging to our customers' Internet users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; our dependence on the continued viability of the Internet; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; risks associated with the use of AI in our product offerings; errors, failures or "bugs" in our products may be difficult to correct; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; risks related to our operations in Israel, and the civil and political unrest in that region; risks related to our outstanding convertible notes; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects could disrupt or negatively impact our services; risks related to corporate and social responsibility and reputation; our history of losses; our ability to maintain our reputation; our lengthy sales cycles; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.


LivePerson, Inc.
Condensed Consolidated Statements of Operations
(In Thousands, Except Share and Per Share Data)
Unaudited


Three Months EndedTwelve Months Ended
December 31,December 31,
2020201920202019
Revenue$102,125 $79,073 $366,620 $291,609 
Costs and expenses:
Cost of revenue 28,049 22,060 106,268 78,878 
Sales and marketing39,700 42,661 149,773 156,814 
General and administrative12,844 15,079 60,557 56,967 
Product development27,995 23,213 108,414 82,145 
Restructuring costs (recovery)(212)134 29,420 2,043 
Amortization of purchased intangibles419 448 1,639 1,794 
Total cost and expenses108,795 103,595 456,071 378,641 
Loss from operations(6,670)(24,522)(89,451)(87,032)
Other (expense) income, net
Interest (expense), net(5,173)(2,535)(14,334)(7,407)
Other (expense) income, net1,141 352 (1,343)1,213 
Other (expense) income, net(4,032)(2,183)(15,677)(6,194)
Loss before provision for income taxes(10,702)(26,705)(105,128)(93,226)
Provision for income taxes2,553 617 2,466 2,845 
Net loss$(13,255)$(27,322)$(107,594)$(96,071)
Net loss per share of common stock:
Basic$(0.20)$(0.43)$(1.63)$(1.53)
Diluted$(0.20)$(0.43)$(1.63)$(1.53)
Weighted-average shares used to compute net loss per share:
Basic67,027,572 63,556,205 65,888,450 62,593,026 
Diluted67,027,572 63,556,205 65,888,450 62,593,026 
















LivePerson, Inc.
Condensed Consolidated Statement of Cash Flows
(In Thousands)
Unaudited

Twelve Months Ended
December 31,
 20202019
OPERATING ACTIVITIES: 
Net loss$(107,594)$(96,071)
Depreciation and amortization22,826 16,366 
Change in operating assets and liabilities and non-cash charges118,373 20,547 
Net cash provided by (used in) operating activities33,605 (59,158)
INVESTING ACTIVITIES:
Purchases of property and equipment, including capitalized software(41,641)(47,582)
Payments for acquisitions and intangible assets, net of cash acquired(1,835)(924)
Net cash used in investing activities
(43,476)(48,506)
FINANCING ACTIVITIES:
Principal payments for financing leases(1,154)— 
Repurchase of common stock— (903)
Proceeds from issuance of common stock in connection with the exercise of options and ESPP25,355 21,060 
Proceeds from issuance of convertible senior notes517,500 230,000 
Payment of issuance costs in connection with convertible senior notes(11,800)(8,635)
Payment related to contingent consideration— (487)
Purchase of capped call option(46,058)(23,184)
Net cash provided by financing activities
483,843 217,851 
EFFECT OF FOREIGN EXCHANGE RATE CHANGES ON CASH AND CASH EQUIVALENTS3,657 (113)
CHANGE IN CASH AND CASH EQUIVALENTS477,629 110,074 
CASH AND CASH EQUIVALENTS - Beginning of the year176,523 66,449 
CASH AND CASH EQUIVALENTS - End of the year$654,152 $176,523 


LivePerson, Inc.
Reconciliation of Non-GAAP Financial Information to GAAP
(In Thousands, Except Share and Per Share Data)
Unaudited
Three Months EndedTwelve Months Ended
December 31, December 31,
2020201920202019
Reconciliation of Adjusted EBITDA (1):
GAAP net loss$(13,255)$(27,322)$(107,594)$(96,071)
Add/(less):
Amortization of purchased intangibles and finance leases1,479 733 3,552 2,932 
Stock-based compensation19,775 18,566 65,946 44,105 
Depreciation and amortization5,603 4,564 22,826 16,366 
Contingent earn-out adjustments— — 263 — 
Other litigation and consulting costs(1,733)
(2)
1,718 
(4)
5,375 
(3)
7,974 
(5)
Restructuring costs(215)
(6)
134 
(8)
29,420 
(7)
2,043 
(9)
Provision for income taxes2,553 617 2,466 2,845 
Interest expense5,173 2,535 14,334 7,407 
Other expense (income)(1,141)(352)1,343 (1,213)
Adjusted EBITDA (1)
$18,239 $1,193 $37,931 $(13,612)
Diluted adjusted EBITDA per common share$0.25 $0.02 $0.54 $(0.21)
Weighted average shares used in diluted adjusted EBITDA per common share73,704,972 
(10)
65,872,220 70,683,319 
(10)
64,922,005 
Reconciliation of Adjusted Operating Income (Loss):
Loss before provision for income taxes$(10,702)$(26,705)$(105,128)$(93,226)
Add/(less):
Amortization of purchased intangibles and finance leases1,479 733 3,552 2,932 
Stock-based compensation19,775 18,566 65,946 44,105 
Other litigation and consulting costs(1,733)
(2)
1,718 
(4)
5,375 
(3)
7,974 
(5)
Contingent earn-out adjustments— — 263 — 
Restructuring costs(215)
(6)
134 
(8)
29,420 
(7)
2,043 
(9)
Interest expense5,173 2,535 14,334 7,407 
Other expense (income)(1,141)(352)1,343 (1,213)
Adjusted operating income (loss)12,636 (3,371)15,105 (29,978)
(1) Earnings/(loss) before provision for (benefit from) income taxes, other (income)/expense, net, depreciation and amortization, stock-based compensation, restructuring costs, acquisition costs and other costs.
(2) Includes benefit from other litigation items of $1.7 million for the three months ended December 31, 2020. The benefits taken relate to the Company's intellectual property suit against [24]7 Customer, Inc.
(3)  Includes litigation costs of $0.9 million, reserve for sales and use tax liability of $2.3 million, employee benefit cost of $0.8 million, and consulting costs of $1.4 million for for the year ended December 31, 2020.
(4) Includes other litigation costs of $1.2 million and consulting cost of $0.5 million for the three months ended December 31, 2019. The Company's other litigation costs relate to the Company’s intellectual property suit against [24]7 Customer, Inc.
(5)  Includes other litigation costs of $4.4 million, consulting costs of $3.2 million, and fair value earn-out adjustment of $0.3 million for the year ended December 31, 2019. Please refer to footnote (4) above for additional information related to the nature of these other litigation costs.
(6) Includes benefit from severance and associated costs of $0.2 million for the three months ended December 31, 2020.
(7) Includes lease restructuring costs of $24.3 million and severance and other compensation related costs of $5.1 million for the year ended December 31, 2020. The Company’s lease restructuring costs relate to a transition to an employee-centric workforce model that does not rely on traditional offices, while the severance and other compensation costs relate to the Company re-prioritizing and reallocating resources to focus on areas showing high growth potential.
(8) Includes severance costs and associated costs of $0.1 million for the three months ended December 31, 2019. The Company’s restructuring costs relate to resource reallocation for the Company’s platform transformation.
(9) Includes severance and associated costs of $2.0 million for the year ended December 31, 2019. The restructuring costs relate to resource reallocation for the Company’s platform transformation.
(10) Includes shares related to the Convertible Senior Notes issued in March 2019. Since the Company expects to settle the principal amount of its outstanding Convertible Senior Notes in cash and any excess in shares of the Company's common stock, the Company uses the treasury stock method for calculating any potential dilutive effect of the conversion spread on diluted net income per share, if applicable. The conversion spread will have a dilutive impact on diluted net income per share of common stock when the average market price of the Company's common stock for a given period exceeds the conversion price of $38.58 per share for the Notes. The conversion spread is calculated using the average market price of common stock during the period, consistent with the treasury stock method. The conversion spread had an anti-dilutive impact for the Convertible Senior Notes issued in December 2020, since the average market price of the Company's stock during the period was less than the initial conversion price of $75.23 per share.


LivePerson, Inc.
Reconciliation of Projected Non-GAAP Financial Information to GAAP
(In Thousands)
Unaudited

Three Months EndedTwelve Months Ended
March 31, 2021December 31, 2021
Reconciliation of Projected Adjusted EBITDA: (1)
Net loss in accordance with GAAP$(38,800) - $(36,800)$(139,000) - $(130,800)
Add/(less):
Amortization of purchased intangibles and finance leases1,500 6,200 
Stock-based compensation16,300 77,200 
Depreciation9,500 37,800 
Other costs6,000 9,500 
Other expense, net9,200 37,500 
Provision for income taxes1,200 4,200 - 4,000
Adjusted EBITDA$5,000 - $7,000$33,500 - $41,500
Reconciliation of Projected Adjusted Operating (Loss) Income: (1)
Loss before provision for income taxes$(37,600) - $(35,600)$(134,800) - $(126,800)
Add/(less):
Amortization of purchased intangibles and finance leases1,500 6,200 
Stock-based compensation16,300 77,200 
Other costs6,000 9,500 
Other expense, net9,200 37,500 
Adjusted operating (loss) income$(4,500) - $(2,500)$(4,300) - $3,700
(1)
Certain items may not total due to rounding.



LivePerson, Inc.
Condensed Consolidated Balance Sheets
(In Thousands)
Unaudited

As of December 31, 2020As of December 31, 2019
ASSETS
CURRENT ASSETS:
Cash and cash equivalents$654,152 $176,523 
Accounts receivable, net81,084 87,620 
Prepaid expenses and other current assets$14,236 $13,964 
Total current assets749,472 278,107 
Operating lease right of use asset614 15,680 
Property and equipment, net106,055 76,236 
Contract acquisition costs41,021 31,965 
Intangibles, net10,927 11,812 
Goodwill95,192 94,987 
Deferred tax assets, net2,032 2,179 
Other assets1,780 1,744 
Total assets$1,007,093 $512,710 
LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES:
Accounts payable$14,115 $12,302 
Accrued expenses and other current liabilities91,180 62,778 
Deferred revenue89,509 88,751 
Operating lease liability5,718 6,602 
Total current liabilities200,522 170,433 
Deferred revenue, net of current portion409 438 
Convertible senior notes, net538,432 179,012 
Other liabilities6,304 72 
Operating lease liability, net of current portion7,180 12,865 
Deferred tax liability1,622 1,355 
Total liabilities754,469 364,175 
Commitments and contingencies
Total stockholders' equity252,624 148,535 
Total liabilities and stockholders' equity$1,007,093 $512,710 



Investor Relations contact
Idalia Rodriguez
ir-lp@liveperson.com
212-609-4214