UNITED
STATES
SECURITIES
AND EXCHANGE COMMISSION
WASHINGTON,
D.C. 20549
_____________________
FORM
8-K
CURRENT
REPORT
Pursuant
to Section 13 or 15(d) of the Securities Exchange Act of
1934
Date
of
Report (Date of earliest event reported): December
7, 2005
LivePerson,
Inc.
(Exact
Name of Registrant as Specified in its Charter)
|
Delaware
|
0-30141
|
13-3861628
|
|
(State
or other Jurisdiction
of
Incorporation)
|
(Commission
File Number)
|
(I.R.S.
Employer
Identification
No.)
|
|
462
Seventh Avenue, 21st Floor, New York, New York
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10018
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|
(Address
of Principal Executive Offices)
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(Zip
Code)
|
|
Registrant's
telephone number, including area code:
(212) 609-4200
|
|
_____________________
(Former
name or former address, if changed since last
report)
|
_____________________
Check
the
appropriate box below if the Form 8-K filing is intended to simultaneously
satisfy the filing obligation of the registrant under any of the following
provisions:
|
o
|
Written
communications pursuant to Rule 425 under the Securities Act (17
CFR
230.425)
|
|
o
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Soliciting
material pursuant to Rule 14a-12 under the Exchange Act (17 CFR
240.14a-12)
|
|
o
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Pre-commencement
communications pursuant to Rule 14d-2(b) under the Exchange Act
(17 CFR
240.14d-2(b))
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|
o
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Pre-commencement
communications pursuant to Rule 13e-4(c) under the Exchange Act
(17 CFR
240.13e-4(c))
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Item
8.01. Other
Events.
A
copy of
the press release issued by LivePerson, Inc. on December 7, 2005 is included
herewith as Exhibit 99.1 and is incorporated herein by reference.
Item
9.01. Financial
Statements and Exhibits.
(c)
Exhibits. The following documents are included as exhibits to this
report:
99.1 Press
release issued December 7, 2005.
SIGNATURE
Pursuant
to the requirements of the Securities Exchange Act of 1934, the registrant
has
duly caused this report to be signed on its behalf by the undersigned hereunto
duly authorized.
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LIVEPERSON,
INC.
(Registrant)
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|
Date:
December 8, 2005
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By:
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/s/
TIMOTHY E. BIXBY
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Timothy
E. Bixby
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||
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President,
Chief Financial Officer and
Secretary
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EXHIBIT
INDEX
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99.1
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Press
release issued December 7, 2005.
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LivePerson
Contact:
Michael
Matkin
Ricochet
Public Relations
(212)
905-6194
mmatkin@ricochetpr.com
LivePerson
Achieves Double-Digit Growth in SMB Market
Small
and Midsize Business Sector Embraces Live Chat Technology to Increase Online
Sales and Deliver Enhanced Level of Customer Service
New
York, NY - December 7, 2005
-
LivePerson, Inc. (Nasdaq: LPSN), a provider of communications solutions for
online sales, marketing and customer service, announced today it has achieved
38% revenue growth over the last 12 months in the small and midsized business
(SMB) sector. More than 4,000 customers are currently leveraging LivePerson’s
on-demand SMB product offerings, LivePerson Pro and LivePerson Contact Center,
to increase sales, improve customer satisfaction and lower service
costs.
To
better
compete with large companies and overcome traditional market barriers, such
as
size and distribution, SMBs are turning to the web, investing in technology
to
gain a competitive advantage. LivePerson Pro and LivePerson Contact Center
deliver enhanced capabilities that facilitate online interactions, enabling
organizations to develop the personal relationships that are vital to their
businesses.
“Service
makes the difference in most industries, but in the travel industry it is
the
difference between life and death,” said James R. Wehrle, eCommerce Manager for
VIP-Travel-Club. “With LivePerson we have been able to provide economical,
efficient and quick communication with our members and build a personal
relationship with each of them. Being able to interact with our members online,
in real time, has proven to be a big service tool and the secure LivePerson
chat
now makes closing the sale much faster and easier.”
In
addition to promoting superior service and unmatched responsiveness to website
visitors, both products offer efficient application management with value-added
features.
Key
features in LivePerson Pro—the company’s principal live chat solution for SMBs—
and LivePerson Contact Center, a solution that manages interactions across
all
channels—chat, email and self-service/knowledgebase—include:
| § |
Real-Time
Site Monitoring - identifies and tracks patterns and trends in
visitor
activity and search engine traffic. Detailed information on keyword
and
paid search results help companies refine online strategies and
maximize
the return on marketing and advertising
investments.
|
| § |
Integration
with Third-Party Applications - seamlessly integrates with third-party
CRM, SFA, billing and database systems, creating a powerful combination
of
contact channels and back-end
tools.
|
| § |
Built-In
Ticket System (LivePerson Contact Center) - stores all interactions
relating to issues and inquiries and enables agents to track issue
status,
schedule follow-up action items, and deliver seamless
hand-offs.
|
“At
eRug.com, we’re in a very competitive industry and knowledge, trust and
selection separate us from other retailers,” said Jesse Kelsey, Marketing
Project Manager at eRug.com. “LivePerson's live chat solution is an effective
tool that helps distinguish our business from competitors. The technology
allows
us to establish personal relationships with our customers, and the application's
monitoring features let us observe how customers navigate our site, so we
can
make sure we're delivering the best online experience possible.”
In
the
past year, LivePerson has also established key partnerships with Salesforce.com,
NetSuite and MonsterCommerce, industry-leading organizations that provide
hosted
software solutions benefiting SMBs. LivePerson’s communications technology
extends the functionality of these platforms, supplying increased value to
their
broad customer bases.
“Despite
resource constraints, SMBs are anxious to take advantage of technology that
boosts productivity, helps capitalize on revenue opportunities and provides
differentiation from the competition,” said
Philippe Lang, LivePerson’s vice president and general manager of the SMB group.
“At
LivePerson, we are committed to meeting the needs of this important market
segment and will continue to develop products that foster growth and deliver
maximum business value.”
About
LivePerson
LivePerson™
is a leading provider of communications solutions for online sales, marketing
and customer service. LivePerson's Timpani™ platform enables online businesses
to identify and engage the right customer with the right communication channel
at the right time, thereby enhancing the online experience. Chat, marketing
and
selling tools, a self-service knowledgebase and email management are combined
with industry-leading channel matching technology, rules-based intelligence,
routing and reporting, to offer clients the opportunity to increase sales,
lower
customer service costs and enhance the customer experience. The company's
roster
of more than 4,000 customers, including EarthLink, Microsoft, Hewlett Packard,
Qwest, and Verizon, have long reported significant savings, increased sales
and
high customer satisfaction using LivePerson's technologies. LivePerson is
headquartered in New York City.