Stock Appreciation Rights (SARs)
Stock Appreciation Rights (SARs) [Member]
Schedule of Accrued Liabilities and Other Current Liabilities
Schedule of Accrued Liabilities [Table Text Block]
Accrued expenses and other current liabilities (Note 7)
Total accrued expenses and other current liabilities
Accrued expenses and other current liabilities
Accrued Liabilities, Current
Product development
Research and Development Expense
Changes in operating assets and liabilities, net of acquisitions:
Increase (Decrease) in Operating Capital [Abstract]
Related Party Transaction [Line Items]
Related Party Transaction [Line Items]
Noncash or Part Noncash Acquisitions by Unique Description [Axis]
Noncash or Part Noncash Acquisitions by Unique Description [Axis]
Stock option term (in years)
Share-Based Compensation Arrangement by Share-Based Payment Award, Expiration Period
Award Type [Domain]
Award Type [Domain]
Fair Value as of Grant Date
Award Grant Date Fair Value
Revenue, remaining performance obligation, expected timing of satisfaction, period
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Period
Investment, Name [Domain]
Investment, Name [Domain]
Impairment of intangible and other assets
Impairment of Intangible Assets (Excluding Goodwill)
Payments to Acquire Businesses, Gross
Payments to Acquire Businesses, Gross
Deferred tax liabilities (Note 16)
Deferred Income Tax Liabilities, Net
Non-deductible expenses – stock-based compensation
Effective Income Tax Rate Reconciliation, Nondeductible Expense, Share-Based Payment Arrangement, Percent
Deferred proceeds from divestiture of business
Deferred Proceeds From Divestiture Of Business
Deferred Proceeds From Divestiture Of Business
Insider Trading Policies and Procedures [Line Items]
Options exercisable
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Exercisable, Number
Rule 10b5-1 Arrangement Terminated
Rule 10b5-1 Arrangement Terminated [Flag]
Disaggregation of Revenue [Line Items]
Disaggregation of Revenue [Line Items]
2028
Lessee, Operating Lease, Liability, to be Paid, Year Five
Restatement does not require Recovery
Restatement Does Not Require Recovery [Text Block]
Options outstanding
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Vested and Expected to Vest, Outstanding, Aggregate Intrinsic Value
Dividend yield
Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions, Expected Dividend Rate
Current liabilities:
Current liabilities:
Liabilities, Current [Abstract]
Deferred income taxes, U.S. Federal
Deferred Federal Income Tax Expense (Benefit)
Expected to vest, aggregate fair value
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Aggregate Fair Value, Expected To Vest
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Aggregate Fair Value, Expected To Vest
Preferred stock, $0.001 par value - 5,000,000 shares authorized; none issued
Preferred Stock, Value, Issued
Subsequent Event Type [Domain]
Subsequent Event Type [Domain]
Proceeds from divestiture
Proceeds from Divestiture of Businesses
Diluted (in usd per share)
Net loss per share, diluted (in usd per share)
Earnings Per Share, Diluted
Treasury stock, at cost; 2,766,073 shares as of December 31, 2023 and 2022
Treasury Stock, Value
Accounts receivable, net of allowances of $9,290 and $9,239 as of December 31, 2023 and 2022, respectively
Accounts receivable, opening balance
Accounts receivable, ending balance
Accounts receivable, net
Accounts Receivable, after Allowance for Credit Loss, Current
Accounting Standards Update [Extensible Enumeration]
Accounting Standards Update [Extensible Enumeration]
Other income (expense), net:
Other Nonoperating Income (Expense) [Abstract]
Trading Symbol
Trading Symbol
Letters of credit outstanding
Letters of Credit Outstanding, Amount
Contingent earn-out decrease during the period
Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability, Period Increase (Decrease)
Payments to acquire equity method investments
Payments to Acquire Equity Method Investments
Total deferred issuance costs
Deferred Finance Costs, Liability And Equity Component
Deferred Finance Costs, Liability And Equity Component
Granted (in dollars per share)
Share-Based Compensation Arrangements by Share-Based Payment Award, Options, Grants in Period, Weighted Average Exercise Price
Thereafter
Finite-Lived Intangible Asset, Expected Amortization, after Year Five
Fair Value Disclosures [Abstract]
Fair Value Disclosures [Abstract]
Incentive Stock Option
Incentive Stock Option [Member]
Incentive Stock Option
Accretion of debt discount on convertible senior notes
Amortization of debt discount
Amortization of Debt Discount (Premium)
Schedule of Equity Method Investments [Table]
Schedule of Equity Method Investments [Table]
Stockholders’ equity:
Equity, Attributable to Parent [Abstract]
Schedule of Unrecognized Tax Benefits Roll Forward
Schedule of Unrecognized Tax Benefits Roll Forward [Table Text Block]
Other
Other Intangible Assets [Member]
Executive Category:
Executive Category [Axis]
2019 Stock Incentive Plan
2019 Stock Incentive Plan [Member]
2019 Stock Incentive Plan
Reconciliation of Shares Used in Calculating Basic and Diluted Earnings Per Share
Schedule of Weighted Average Number of Shares [Table Text Block]
Restricted Stock Units
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]
Exercised (in dollars per share)
Share-Based Compensation Arrangements by Share-Based Payment Award, Options, Exercises in Period, Weighted Average Exercise Price
Level 1
Fair Value, Inputs, Level 1 [Member]
Deferred tax assets, net of valuation allowance
Deferred Tax Assets, Net of Valuation Allowance
Schedule of Property And Equipment
Property, Plant and Equipment [Table Text Block]
Equity Components [Axis]
Equity Components [Axis]
Financial Instruments [Domain]
Financial Instruments [Domain]
Additional 402(v) Disclosure
Additional 402(v) Disclosure [Text Block]
Accrued expenses and other current liabilities
Increase (Decrease) in Accrued Liabilities
Granted (in shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Grants in Period, Gross
Entity Small Business
Entity Small Business
Weighted-average shares used to compute net loss per share:
Weighted Average Number of Shares Outstanding, Basic [Abstract]
2027
Finite-Lived Intangible Asset, Expected Amortization, Year Four
Local Phone Number
Local Phone Number
Recovery of Erroneously Awarded Compensation Disclosure [Line Items]
2028
Finance Lease, Liability, to be Paid, Year Five
Measurement Frequency [Axis]
Measurement Frequency [Axis]
Professional Services - Business
Professional Services [Member]
Professional Services [Member]
Restricted stock units
Restricted Stock Units (RSUs) [Member]
Forgone Recovery due to Violation of Home Country Law, Amount
Forgone Recovery due to Violation of Home Country Law, Amount
Trademarks
Trademarks [Member]
Earn-outs treated as contingent consideration
Earn-Outs Treated As Contingent Compensation
Earn-Outs Treated As Contingent Compensation
Accrued sales tax, including interest
Accrued Sales Tax Liability, Including Interest
Accrued Sales Tax Liability, Including Interest
VoiceBase
VoiceBase [Member]
VoiceBase
Variable Interest Entities
Consolidation, Variable Interest Entity, Policy [Policy Text Block]
Fair Value by Liability Class [Domain]
Fair Value by Liability Class [Domain]
Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share
Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share [Table Text Block]
Total interest expense
Total interest expense
Interest Expense, Debt
Unbilled Receivable
Unbilled Revenues [Member]
Aggregate Available
Trading Arrangement, Securities Aggregate Available Amount
Product development
Research and Development Expense [Member]
Insider Trading Policies and Procedures Not Adopted
Insider Trading Policies and Procedures Not Adopted [Text Block]
Match Step Two
Matching Tranche Two [Member]
Matching Tranche Two [Member]
Restructuring
Balance, beginning of year
Balance, end of year
Restructuring Reserve
Award Type [Axis]
Award Type [Axis]
Antidilutive securities excluded from computation of earnings per share, amount (in shares)
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount
Awarded (shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Grants in Period
No Trading Symbol Flag
No Trading Symbol Flag
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
IT contract termination costs
Contract Termination [Member]
Fair Value Hierarchy and NAV [Domain]
Fair Value Hierarchy and NAV [Domain]
ICFR Auditor Attestation Flag
ICFR Auditor Attestation Flag
General and administrative
General and Administrative Expense [Member]
Property and equipment gross
Property, Plant and Equipment, Gross
Goodwill [Line Items]
Goodwill [Line Items]
Right-of-use assets obtained in exchange for operating lease liabilities
Right-of-Use Asset Obtained in Exchange for Operating Lease Liability
Allowance for doubtful accounts
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Related Parties
Related Party Transactions Disclosure [Text Block]
Less: present value adjustment
Lessee, Operating Lease, Liability, Undiscounted Excess Amount
Employer matching contributions
Defined Benefit Plan, Plan Assets, Contributions by Employer
PEO Actually Paid Compensation Amount
PEO Actually Paid Compensation Amount
Operating lease liability
Deferred Tax Assets, Lease Liabilities
Deferred Tax Assets, Lease Liabilities
Leases
Lessee, Finance Leases [Text Block]
Schedule of Provision For Income Taxes
Schedule of Components of Income Tax Expense (Benefit) [Table Text Block]
e-bot7
e-bot7 [Member]
e-bot7
Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share [Table]
Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share [Table]
Operating Loss Carryforwards [Line Items]
Operating Loss Carryforwards [Line Items]
Operating lease liabilities (Note 10)
Operating lease liabilities
Operating Lease, Liability, Current
Interest
Finance Lease, Interest Expense
Business Combination, Contingent Consideration Arrangements, Change in Range of Outcomes, Contingent Consideration, Liability, Value, High
Business Combination, Contingent Consideration Arrangements, Change in Range of Outcomes, Contingent Consideration, Liability, Value, High
Common stock issued under Employee Stock Purchase Plan (in shares)
Stock Issued During Period, Shares, Employee Stock Purchase Plans
Kasamba, Inc.
Kasamba, Inc. [Member]
Kasamba, Inc.
2026
Lessee, Operating Lease, Liability, to be Paid, Year Three
Property, Plant and Equipment [Line Items]
Property, Plant and Equipment [Line Items]
Total
Finite-Lived Intangible Assets, Net
Recently Issued Accounting Pronouncements
New Accounting Pronouncements, Policy [Policy Text Block]
Unbilled receivables, current
Unbilled Receivables, Current
Australia
AUSTRALIA
Counterparty Name [Domain]
Counterparty Name [Domain]
Accumulated Amortization
Finite-Lived Intangible Assets, Accumulated Amortization
2025
Lessee, Operating Lease, Liability, to be Paid, Year Two
Schedule of Domestic and Foreign Components of Income Before Provision for Income Taxes
Schedule of Income before Income Tax, Domestic and Foreign [Table Text Block]
Stock Price or TSR Estimation Method
Stock Price or TSR Estimation Method [Text Block]
Foreign
Income (Loss) from Continuing Operations before Income Taxes, Foreign
Aggregate purchase price
Business Combination, Consideration Transferred
Net Carrying Value
Net Carrying Value
Debt Instrument, Convertible, Carrying Amount of Equity Component
Deferred revenue (Note 2)
Deferred revenue current, opening balance
Deferred revenue current, ending balance
Contract with Customer, Liability, Current
Weighted Average Assumptions of Fair Value Options Using Black-Scholes Option-Pricing Model
Schedule of Share-Based Payment Award, Stock Options, Valuation Assumptions [Table Text Block]
Security Exchange Name
Security Exchange Name
Stock-Based Compensation
Share-Based Payment Arrangement [Policy Text Block]
Gain on repurchase of convertible notes
Gain (Loss) On Repurchase Of Convertible Notes
Gain (Loss) On Repurchase Of Convertible Notes
Accumulated other comprehensive loss
Accumulated Other Comprehensive Income (Loss), Net of Tax
Stock option
Employee Stock Option [Member]
Description of Business and Summary of Significant Accounting Policies
Business Description and Accounting Policies [Text Block]
Total costs, expenses and other
Costs and Expenses
Options vested and expected to vest
Share-based Compensation Arrangement By Share-based Payment Award, Options, Vested And Expected To Vest, Aggregate Intrinsic Value
Share-based Compensation Arrangement By Share-based Payment Award, Options, Vested And Expected To Vest, Aggregate Intrinsic Value
Maximum
Maximum [Member]
Schedule of Restructuring and Related Costs
Restructuring and Related Costs [Table Text Block]
Unrecognized compensation cost related to nonvested share-based compensation arrangements
Share-Based Payment Arrangement, Nonvested Award, Cost Not yet Recognized, Amount
Document Type
Document Type
Acquisitions
Goodwill, Acquired During Period
Tabular List, Table
Tabular List [Table Text Block]
EMEA
EMEA [Member]
VAT receivable
Value Added Tax Receivable
Net operating loss carryforwards, subject to expiration
Deferred Tax Assets, Operating Loss Carryforwards, Subject to Expiration
Cumulative Effect, Period of Adoption [Domain]
Cumulative Effect, Period of Adoption [Domain]
2026
Finance Lease, Liability, to be Paid, Year Three
Antidilutive Securities, Name [Domain]
Antidilutive Securities, Name [Domain]
Stockholders' Equity
Share-Based Payment Arrangement [Text Block]
Current income taxes, U.S. Federal
Current Federal Tax Expense (Benefit)
Business Acquisition [Axis]
Business Acquisition [Axis]
Accounts receivable, allowance for doubtful accounts
Accounts Receivable, Allowance for Credit Loss, Current
Deferred income taxes, State and local
Deferred State and Local Income Tax Expense (Benefit)
Increase in valuation allowance recorded as an expense
Valuation Allowance, Deferred Tax Asset, Increase, Gross
Valuation Allowance, Deferred Tax Asset, Increase, Gross
Costs, expenses and other:
Costs and Expenses [Abstract]
Cancelled or expired (in shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Forfeitures in Period
Title of 12(b) Security
Title of 12(b) Security
Restructuring Cost and Reserve [Line Items]
Restructuring Cost and Reserve [Line Items]
Related Party [Domain]
Related Party, Type [Domain]
Acquisitions
Business Combination Disclosure [Text Block]
Class of warrant or right, number of securities called by each warrant or right (in shares)
Class of Warrant or Right, Number of Securities Called by Each Warrant or Right
Aggregate Erroneous Compensation Not Yet Determined
Aggregate Erroneous Compensation Not Yet Determined [Text Block]
Number of connections and conversations powered each month
Number Of Connections And Conversations Powered Each Month
Number Of Connections And Conversations Powered Each Month
Beginning balance (in dollars per share)
End balance (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value
Income Tax Disclosure [Abstract]
Income Tax Disclosure [Abstract]
Class of warrant or right, threshold trading days
Class Of Warrant Or Right, Threshold Trading Days
Class Of Warrant Or Right, Threshold Trading Days
Defined Contribution Plan Match Groups [Domain]
Defined Contribution Plan Match Groups [Domain]
[Domain] for Defined Contribution Plan Match Groups [Axis]
Forgone Recovery due to Expense of Enforcement, Amount
Forgone Recovery due to Expense of Enforcement, Amount
Aggregate Intrinsic Value
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Vested and Expected to Vest [Abstract]
Entity Tax Identification Number
Entity Tax Identification Number
Match Step One
Matching Tranche One [Member]
Matching Tranche One [Member]
Foreign exchange adjustment
Goodwill, Foreign Currency Translation Gain (Loss)
Hosted Services - Business
Hosted Services - Business [Member]
Hosted Services - Business [Member]
Total lease cost
Lease, Cost
Statistical Measurement [Axis]
Statistical Measurement [Axis]
Contractual interest expense
Interest Expense, Debt, Excluding Amortization
Customer relationships
Customer Contracts [Member]
Deferred Revenue (Current and Non-current)
Contract With Customer, Liability [Roll Forward]
Contract With Customer, Liability
Cumulative Effect, Period of Adoption [Axis]
Cumulative Effect, Period of Adoption [Axis]
Entity Interactive Data Current
Entity Interactive Data Current
Operating Leases
Lessee, Operating Leases [Abstract]
Lessee, Operating Leases
Disaggregation of Revenue [Table]
Disaggregation of Revenue [Table]
Goodwill, Intangibles and Other Long-Lived Assets
Goodwill and Intangible Assets, Policy [Policy Text Block]
Entity Well-known Seasoned Issuer
Entity Well-known Seasoned Issuer
Net Operating Loss Expiration Periods [Axis]
Net Operating Loss Expiration Periods [Axis]
Net Operating Loss Expiration Periods [Axis]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]
Measure:
Measure [Axis]
Uncertain tax basis classified as held-for-sale liabilities
Unrecognized Tax Benefits, Decrease Resulting From Held-For-Sale Liabilities
Unrecognized Tax Benefits, Decrease Resulting From Held-For-Sale Liabilities
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies Disclosure [Abstract]
Name
Outstanding Recovery, Individual Name
Entity Incorporation, State or Country Code
Entity Incorporation, State or Country Code
Advertising costs
Advertising Expense
Schedule of Federal Deferred Tax Assets and Deferred Tax Liabilities
Schedule of Deferred Tax Assets and Liabilities [Table Text Block]
Counterparty Name [Axis]
Counterparty Name [Axis]
Schedule of Carrying Values and Estimated Fair Values of Debt Instruments
Schedule of Carrying Values and Estimated Fair Values of Debt Instruments [Table Text Block]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Schedule of Related Party Transactions, by Related Party [Table]
Schedule of Related Party Transactions, by Related Party [Table]
2024
Finite-Lived Intangible Asset, Expected Amortization, Year One
Operating cash flows for operating leases
Operating Lease, Payments
Common stock, shares outstanding (in shares)
Common Stock, Shares, Outstanding
Convertible Senior Notes Due 2024 and 2026
Convertible Senior Notes Due 2024 and 2026 [Member]
Convertible Senior Notes Due 2024 and 2026
Payments for Previous Acquisition
Payments for previous acquisition
Payments for Previous Acquisition
PEO
PEO [Member]
Auditor Location
Auditor Location
Convertible senior notes (Note 8)
Convertible Notes Payable, Current
Beginning Balance (in shares)
Ending Balance (in shares)
Shares, Outstanding
Threshold percentage of stock price if converted
Debt Instrument, Convertible, Threshold Percentage of Stock Price Trigger
Debt instrument, increase (decrease), net
Debt Instrument, Increase (Decrease), Net
Common stock, par value (in dollars per share)
Common Stock, Par or Stated Value Per Share
Finance Leases
Finance Lease, Liability [Abstract]
Net cash used in investing activities
Net Cash Provided by (Used in) Investing Activities
Other
United Kingdom, Germany, Japan, France, Italy, Spain, Canada, Singapore [Member]
United Kingdom, Germany, Japan, France, Italy, Spain, Canada, Singapore
Debt Instrument [Axis]
Debt Instrument [Axis]
Germany
GERMANY
Goodwill, period increase (decrease)
Goodwill, Period Increase (Decrease)
Outstanding Aggregate Erroneous Compensation Amount
Outstanding Aggregate Erroneous Compensation Amount
Total liabilities
Liabilities
Total current income taxes
Current Income Tax Expense (Benefit)
Shares reserved for future issuance
Common Stock, Capital Shares Reserved for Future Issuance
Measurement Frequency [Domain]
Measurement Frequency [Domain]
Property and Equipment
Property, Plant and Equipment Disclosure [Text Block]
Non-current:
Liabilities, Noncurrent [Abstract]
Non-Rule 10b5-1 Arrangement Adopted
Non-Rule 10b5-1 Arrangement Adopted [Flag]
Developed technology
Developed technology [Member]
Developed technology
R&D tax credit
Deferred Tax Assets, in Process Research and Development
Property, Plant and Equipment, Type [Domain]
Long-Lived Tangible Asset [Domain]
Subsequent Event [Line Items]
Subsequent Event [Line Items]
Sales and marketing
Selling and Marketing Expense
General and administrative
General and Administrative Expense
Professional services and consulting and other vendor fees
Accrued Professional Fees, Current
Employee Stock Purchase Plan
Employee Stock Purchase Plan [Member]
Employee Stock Purchase Plan
Awards Close in Time to MNPI Disclosures, Table
Awards Close in Time to MNPI Disclosures [Table Text Block]
Current income taxes, State and local
Current State and Local Tax Expense (Benefit)
Total current assets
Assets, Current
Asset impairment charges
Asset Impairment Charges
Business combination, contingent consideration, liability
Business Combination, Contingent Consideration, Liability
Supplemental disclosure of other cash flow information:
Supplemental Cash Flow Information [Abstract]
Accounting Standards Update [Axis]
Accounting Standards Update [Axis]
Noncash or Part Noncash Acquisition, Name [Domain]
Noncash or Part Noncash Acquisition, Name [Domain]
Restructuring Type [Axis]
Restructuring Type [Axis]
Goodwill and Intangible Assets, Net
Goodwill and Intangible Assets Disclosure [Text Block]
Common stock repurchase (in shares)
Stock Repurchased During Period, Shares
Balance, beginning of year
Balance, end of year
Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability Value
Schedule of Indefinite-lived Intangible Assets Acquired as Part of Business Combination
Schedule of Indefinite-Lived Intangible Assets Acquired as Part of Business Combination [Table Text Block]
Accounting Standards Update 2020-06
Accounting Standards Update 2020-06 [Member]
State taxes, net of federal benefit
Effective Income Tax Rate Reconciliation, State and Local Income Taxes, Percent
Awarded (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value
2028
Finite-Lived Intangible Asset, Expected Amortization, Year Five
Increase in convertible senior notes, net upon adoption of ASU 2020-06 (Note 1)
Increase (Decrease) In Debt Due To New Accounting Pronouncement
Increase (Decrease) In Debt Due To New Accounting Pronouncement
Pasaca Capital Inc. (“Pasaca”)
Pasaca Capital Inc. (“Pasaca”) [Member]
Pasaca Capital Inc. (“Pasaca”)
2027
Finance Lease, Liability, to be Paid, Year Four
Capped caps initial cap price (in dollars per share)
Capped Calls, Initial Cap Price
Capped Calls, Initial Cap Price
Net cash (used in) provided by operating activities
Net Cash Provided by (Used in) Operating Activities
Options exercisable
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Exercisable, Intrinsic Value
Schedule of Future Amortization Expense
Schedule of Finite-Lived Intangible Assets, Future Amortization Expense [Table Text Block]
Short-term contingent earn-out
Business Combination, Contingent Consideration, Liability, Current
Israel
ISRAEL
Class of Stock [Axis]
Class of Stock [Axis]
Equity Method Investment
Equity Method Investments and Joint Ventures Disclosure [Text Block]
Erroneously Awarded Compensation Recovery
Erroneously Awarded Compensation Recovery [Table]
Depreciation
Depreciation, Depletion and Amortization
Other operating income (expense), net
Other Operating Income (Expense), Net
Indemnification assets, range of outcomes, value, high
Business Combination, Indemnification Assets, Range of Outcomes, Value, High
Award Timing, How MNPI Considered
Award Timing, How MNPI Considered [Text Block]
Business Combination and Asset Acquisition [Abstract]
Total long-lived assets
Long-Lived Assets
Impairment of goodwill
Goodwill impairment recognized
Goodwill, Impairment Loss
Valuation allowance on deferred tax assets
Less valuation allowance
Deferred Tax Assets, Valuation Allowance
Schedule of Share-based Compensation Arrangements by Share-based Payment Award [Table]
Schedule of Share-Based Compensation Arrangements by Share-Based Payment Award [Table]
Bonus cash payment settled in shares of the Company’s common stock
Issuance of shares of common stock to settle cash awards
Stock Issued During Period, Value, Bonus Payment Settled In Shares
Stock Issued During Period, Value, Bonus Payment Settled In Shares
Foreign currency translation adjustment
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax
Sales commissions
Accrued Sales Commission, Current
Variable Interest Entity Disclosure
Variable Interest Entity Disclosure [Text Block]
Tenfold
Tenfold [Member]
Tenfold
Class of warrant or right, price per one one-thousandth of a preferred share (in dollars per share)
Class Of Warrant Or Right, Price Per One One-Thousandth of A Preferred Share
Class Of Warrant Or Right, Price Per One One-Thousandth of A Preferred Share
Deferred tax liabilities
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Deferred Tax Liabilities
Bonus cash payment settled in shares of the Company's common stock (in shares)
Stock Issued During Period, Shares, Bonus Payment Settled In Shares
Stock Issued During Period, Shares, Bonus Payment Settled In Shares
Property, Plant and Equipment, Type [Axis]
Long-Lived Tangible Asset [Axis]
Preferred stock, shares issued (in shares)
Preferred Stock, Shares Issued
Weighted average assumptions
Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions and Methodology [Abstract]
Entity Emerging Growth Company
Entity Emerging Growth Company
United Kingdom
UNITED KINGDOM
Debt issuance costs, net
Total net carrying value
Debt Issuance Costs, Net
Intangible assets, net (Note 5)
Intangible Assets, Net (Excluding Goodwill)
Total deferred tax assets
Deferred Tax Assets, Gross
Loss Contingency, Information about Litigation Matters [Abstract]
Loss Contingency, Information about Litigation Matters [Abstract]
2024 Notes
Convertible Senior Notes Due 2024 [Member]
Convertible Senior Notes Due 2024
2024
Lessee, Operating Lease, Liability, to be Paid, Year One
Pay vs Performance Disclosure, Table
Pay vs Performance [Table Text Block]
Antidilutive Securities [Axis]
Antidilutive Securities [Axis]
Title
Trading Arrangement, Individual Title
Business acquisition, equity interest issued or issuable, value assigned
Business Acquisition, Equity Interest Issued or Issuable, Value Assigned
Common Stock, par value $0.001 per share
Common Stock
Common Stock [Member]
Individual:
Individual [Axis]
Entity Address, Postal Zip Code
Entity Address, Postal Zip Code
Netherlands
NETHERLANDS
Income Statement Location [Domain]
Income Statement Location [Domain]
Schedule of Changes in Fair Value of Level 3 Liabilities
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation [Table Text Block]
Minimum
Minimum [Member]
Contingent Compensation
Contingent Compensation [Member]
Contingent Compensation
Property and equipment, net
Property, Plant and Equipment, Net
Original issue discount
Deferred Tax Assets, Original Issue Discount
Deferred Tax Assets, Original Issue Discount
Other comprehensive income (loss)
Other Comprehensive Income (Loss), Net of Tax
Disposal Group Classification [Axis]
Disposal Group Classification [Axis]
Statement of Cash Flows [Abstract]
Statement of Cash Flows [Abstract]
Assets
Assets [Abstract]
Award Timing MNPI Disclosure
Award Timing MNPI Disclosure [Text Block]
Operating lease liabilities
Increase (Decrease) in Operating Lease Liability
Net cash (used in) provided by financing activities
Net Cash Provided by (Used in) Financing Activities
Deferred tax assets, net (Note 16)
Deferred Income Tax Assets, Net
Lessee, Lease, Description [Line Items]
Lessee, Lease, Description [Line Items]
Commitments and Contingencies
Commitments and Contingencies Disclosure [Text Block]
Repayment of debt acquired in acquisition
Payments for (Proceeds from) Other Investing Activities
Business Acquisition, Percentage of Voting Interests Acquired
Business Acquisition, Percentage of Voting Interests Acquired
Accumulated Deficit
Retained Earnings [Member]
Fair Value Earnout
Fair Value Earnout [Member]
Fair Value Earnout
Adjustment to Non-PEO NEO Compensation Footnote
Adjustment to Non-PEO NEO Compensation Footnote [Text Block]
Basic (in usd per share)
Net loss per share, basic (in usd per share)
Earnings Per Share, Basic
Common stock issued under the Company’s employee stock purchase plan (“ESPP”)
Stock Issued During Period, Value, Employee Stock Purchase Plan
Accounting Policies [Abstract]
Accounting Policies [Abstract]
Erroneous Compensation Analysis
Erroneous Compensation Analysis [Text Block]
Net deferred tax assets
Deferred Tax Assets, Net
Schedule of Carrying Amount of Liability Component of Convertible Debt
Convertible Debt [Table Text Block]
Other
Japan And France [Member]
Japan And France
Sale of subsidiary
Effective Income Tax Rate Reconciliation, Disposition of Business, Percent
Stock Issued
Stock Issued
Principles of Consolidation
Consolidation, Policy [Policy Text Block]
Document Transition Report
Document Transition Report
Award Timing Predetermined
Award Timing Predetermined [Flag]
Schedule of Business Acquisitions, by Acquisition [Table]
Schedule of Business Acquisitions, by Acquisition [Table]
Fair Value
Convertible Debt, Fair Value Disclosures
NOL Expiration Period, Tranche Three
NOL Expiration Period, Tranche Three [Member]
NOL Expiration Period, Tranche Three
Accounts payable
Increase (Decrease) in Accounts Payable
Total Americas
Americas [Member]
Entity Public Float
Entity Public Float
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Supplemental disclosure of non-cash financing activities related to acquisitions
Other Noncash Investing and Financing Items [Abstract]
Property, Plant and Equipment [Abstract]
Property, Plant and Equipment [Abstract]
Maximum length of time, restricted cash held in escrow
Maximum Length Of Time, Restricted Cash Held In Escrow
Maximum Length Of Time, Restricted Cash Held In Escrow
Increase in valuation recorded
Valuation Allowance, Deferred Tax Asset, Increase (Decrease), Amount
Principal
Long-Term Debt, Gross
Liability Class [Axis]
Liability Class [Axis]
All Trading Arrangements
All Trading Arrangements [Member]
Goodwill amortization and contingent earn-out adjustments
Deferred Tax Liabilities, Contingent Earn-Out Adjustments
Deferred Tax Liabilities, Contingent Earn-Out Adjustments
Receivables Billing Status [Domain]
Receivables Billing Status [Domain]
Amortization of purchased intangible assets and finance leases
Amortization Of Intangible Assets And Finance Leases
Amortization Of Intangible Assets And Finance Leases
Less: accumulated depreciation
Property, Plant, and Equipment and Finance Lease Right-of-Use Asset, Accumulated Depreciation and Amortization
All Adjustments to Compensation
All Adjustments to Compensation [Member]
Restructuring Reserve [Roll Forward]
Restructuring Reserve [Roll Forward]
Fair Value
Finite-Lived Intangible Assets, Fair Value Disclosure
Compensation Amount
Outstanding Recovery Compensation Amount
Gain on settlement of leases
Gain (Loss) on Termination of Lease
Allowance for credit losses
Accounts Receivable, Credit Loss Expense (Reversal)
Number of shares of common stock covered by called caps (shares)
Number Of Shares Of Common Stock Covered By Capped Calls
Number Of Shares Of Common Stock Covered By Capped Calls
Forfeited (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Forfeitures, Weighted Average Grant Date Fair Value
Operating lease right-of-use asset
Deferred Tax Liabilities, Leasing Arrangements
Total deferred income taxes
Deferred Income Tax Expense (Benefit)
Subsequent Event Type [Axis]
Subsequent Event Type [Axis]
Statement of Comprehensive Income [Abstract]
Statement of Comprehensive Income [Abstract]
Present value of lease liabilities
Finance Lease, Liability
Convertible Debt
Convertible Debt [Member]
Cancelled (in dollars per share)
Share-Based Compensation Arrangements by Share-Based Payment Award, Options, Forfeitures in Period, Weighted Average Exercise Price
Adjustments to additional paid in capital, debt conversion option, issuance costs
Adjustments to Additional Paid in Capital, Debt Conversion Option, Issuance Costs
Amount of decrease in additional paid in capital (APIC) resulting from direct costs associated with issuing debt conversion option. Includes, but is not limited to, legal and accounting fees and other direct costs of issuance.
Document Financial Statement Error Correction [Flag]
Document Financial Statement Error Correction [Flag]
Forfeited (shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Forfeited in Period
Equity interest issued or issuable, number of shares (in shares)
Business Acquisition, Equity Interest Issued or Issuable, Number of Shares
Schedule of Interest Expense Incurred
Schedule of Interest Expense Incurred [Table Text Block]
Schedule of Interest Expense Incurred
Equity Method Investment
Equity Method Investments [Policy Text Block]
Accounts Receivable and Unbilled Receivables
Movement In Accounts Receivable [Roll Forward]
Movement In Accounts Receivable
Employer matching contribution percent of eligible compensation
Defined Contribution Plan, Employer Matching Contribution, Percent of Employees' Gross Pay
Balance, beginning of year
Balance, end of year
Accounts receivable, allowance for credit loss
Accounts Receivable, Allowance for Credit Loss
Loss before provision for (benefit from) income taxes
Income (loss) attributable to parent, before tax
Income (Loss) Attributable to Parent, before Tax
Deferred revenue
Deferred Revenue
Other assets
Other Assets
Issuance of common stock in connection with acquisitions (in shares)
Stock Issued During Period, Shares, Acquisitions
Documents Incorporated by Reference
Documents Incorporated by Reference [Text Block]
Cash payments
Payments for Restructuring
Document Period End Date
Document Period End Date
Adoption Date
Trading Arrangement Adoption Date
Finance lease liabilities
Finance Lease, Liability, Noncurrent
Finance leases, weighted average discount rate (percent)
Finance Lease, Weighted Average Discount Rate, Percent
Accounts Receivable, Allowance for Credit Loss
Accounts Receivable, Allowance for Credit Loss [Table Text Block]
Treasury Stock
Treasury Stock, Common [Member]
Segment Reporting Information [Line Items]
Segment Reporting Information [Line Items]
Class of Warrant or Right [Axis]
Class of Warrant or Right [Axis]
Year Ending December 31,
Year Ending December 31, [Abstract]
Year Ending December 31,
Provision for (benefit from) income taxes
Total income taxes
Income Tax Expense (Benefit)
Foreign tax credit
Deferred Tax Assets, Tax Credit Carryforwards, Foreign
Deductions/write-offs
Accounts Receivable, Allowance for Credit Loss, Writeoff
Finance ROU assets
Finance Lease, Right-of-Use Asset, after Accumulated Amortization
Fair Value Measurements
Fair Value Disclosures [Text Block]
Number of operating segments
Number of Operating Segments
Equity [Abstract]
Equity [Abstract]
Operating leases, weighted average remaining lease term (in years)
Operating Lease, Weighted Average Remaining Lease Term
Fellowship content
Fellowship Content [Member]
Fellowship Content
Compensation Actually Paid vs. Company Selected Measure
Compensation Actually Paid vs. Company Selected Measure [Text Block]
Money market funds
Money Market Funds [Member]
Cash and cash equivalents
Cash and Cash Equivalents, at Carrying Value
Payments for acquisitions, net of cash acquired
Payments to Acquire Businesses, Net of Cash Acquired
Equity method investment, contribution, term
Equity Method Investment, Contribution, Term
Equity Method Investment, Contribution, Term
Non-deductible expenses – earn-out
Effective Income Tax Rate Reconciliation, Nondeductible Expense, Other, Percent
Liabilities associated with assets held for sale
Total liabilities
Disposal Group, Including Discontinued Operation, Liabilities, Current
Debt instrument, convertible, measurement period
Debt Instrument, Convertible, Measurement Period
Debt Instrument, Convertible, Measurement Period
2026 Notes
Convertible Senior Notes Due 2026 [Member]
Convertible Senior Notes Due 2026
Useful life of assets
Useful Life (Years)
Property, Plant and Equipment, Useful Life
Compensation Actually Paid vs. Other Measure
Compensation Actually Paid vs. Other Measure [Text Block]
Valuation allowance
Effective Income Tax Rate Reconciliation, Change in Deferred Tax Assets Valuation Allowance, Percent
Internal-use software development costs
Software Development [Member]
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Intangible Assets, Other than Goodwill
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Intangible Assets, Other than Goodwill
Right-of-use assets obtained in exchange for finance lease liabilities
Right-of-Use Asset Obtained in Exchange for Finance Lease Liability
Less: present value adjustment
Finance Lease, Liability, Undiscounted Excess Amount
Revenue Recognition
Revenue from Contract with Customer [Text Block]
Decrease due to settlement
Unrecognized Tax Benefits, Decrease Resulting from Settlements with Taxing Authorities
Additional Paid-in Capital
Additional Paid-in Capital [Member]
Document Annual Report
Document Annual Report
Allowance for credit loss
Deferred Tax Asset, Tax Deferred Expense, Reserve and Accrual, Accounts Receivable, Allowance for Credit Loss
Cover [Abstract]
Cover [Abstract]
Subsequent Events
Subsequent Events [Text Block]
Prepaid - Other
Other Prepaid Expense, Current
Amortization of debt issuance costs
Amortization of debt issuance costs
Amortization of Debt Issuance Costs
Remaining amortization period for debt discount and debt issuance costs
Debt Instrument, Convertible, Remaining Discount Amortization Period
United States
UNITED STATES
Recurring
Fair Value, Recurring [Member]
Other liabilities
Other Liabilities, Noncurrent
Total minimum lease payments
Lessee, Operating Lease, Liability, to be Paid
Supplemental cash flow information related to leases
Schedule of Cash Flow, Supplemental Disclosures [Table Text Block]
Remaining performance obligations
Revenue, Remaining Performance Obligation, Amount
Amortization of right-of-use assets
Finance Lease, Right-of-Use Asset, Amortization
Segment Information
Segment Reporting Disclosure [Text Block]
Net decrease in cash, cash equivalents, and restricted cash
Cash, Cash Equivalents, Restricted Cash, and Restricted Cash Equivalents, Period Increase (Decrease), Including Exchange Rate Effect
Income Tax Authority, Name [Domain]
Income Tax Authority, Name [Domain]
Equity Component [Domain]
Equity Component [Domain]
Financing lease liability
Finance lease liabilities
Finance Lease, Liability, Current
State
State and Local Jurisdiction [Member]
Non-GAAP Measure Description
Non-GAAP Measure Description [Text Block]
Carrying Amount of Liability Component:
Long-Term Debt, Unclassified [Abstract]
Entity Current Reporting Status
Entity Current Reporting Status
Loss from operations
Operating Income (Loss)
Variable interests, number of professional corporations
Variable Interests, Number Of Professional Corporations
Variable Interests, Number Of Professional Corporations
Total deferred tax liabilities
Deferred Tax Liabilities, Gross
Additions charged to costs and expenses
Accounts Receivable, Allowance for Credit Loss, Period Increase (Decrease)
Scenario [Domain]
Scenario [Domain]
Weighted Average Remaining Contractual Term (In years)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Additional Disclosures [Abstract]
Forgone Recovery due to Disqualification of Tax Benefits, Amount
Forgone Recovery due to Disqualification of Tax Benefits, Amount
Awards Close in Time to MNPI Disclosures
Awards Close in Time to MNPI Disclosures [Table]
Type of Restructuring [Domain]
Type of Restructuring [Domain]
Lease restructuring costs
Other Restructuring Costs
Accounts receivable
Billed Revenues [Member]
APAC
POSIT - ASIA PACIFIC [Member]
Deferred income taxes
Deferred Income Taxes and Tax Credits
Pay vs Performance Disclosure [Line Items]
Entity Voluntary Filers
Entity Voluntary Filers
Statistical Measurement [Domain]
Statistical Measurement [Domain]
Underlying Security Market Price Change
Underlying Security Market Price Change, Percent
Threshold consecutive trading days in analysis of conversion price
Debt Instrument, Convertible, Threshold Consecutive Trading Days
Tax Benefits Preservation Plan
Tax Benefits Preservation Plan [Member]
Tax Benefits Preservation Plan
Beginning balance (shares)
Ending balance (shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Nonvested, Number
Operating leases remaining lease term
Lessee, Operating Lease, Remaining Lease Term
Convertible Senior Notes, Net of Current Portion and Capped Call Transactions
Debt Disclosure [Text Block]
Statement of Stockholders' Equity [Abstract]
Statement of Stockholders' Equity [Abstract]
Research and Development
Research and Development Expense, Policy [Policy Text Block]
Effect of foreign exchange rate changes on cash and cash equivalents
Effect of Exchange Rate on Cash, Cash Equivalents, Restricted Cash, and Restricted Cash Equivalents, Continuing Operations
Equity Method Investments and Joint Ventures [Abstract]
MNPI Disclosure Timed for Compensation Value
MNPI Disclosure Timed for Compensation Value [Flag]
Segment Reporting [Abstract]
Segment Reporting [Abstract]
Accounts payable
Accounts Payable, Current
Options exercisable
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Exercisable, Weighted Average Remaining Contractual Term
Discontinued Operations and Disposal Groups [Abstract]
Restatement Determination Date:
Restatement Determination Date [Axis]
Investment, Name [Axis]
Investment, Name [Axis]
Total other income (expense), net
Nonoperating Income (Expense)
Federal statutory rate
Effective Income Tax Rate Reconciliation, at Federal Statutory Income Tax Rate, Percent
Commitments and contingencies (Note 12)
Commitments and Contingencies
Impairment of intangibles and other assets
Other Asset Impairment Charges
Proceeds from issuance of common stock in connection with the exercise of options and ESPP
Proceeds from Issuance of Common Stock
Schedule of Goodwill [Table]
Schedule of Goodwill [Table]
Activity related to divestiture
Adjustments To Additional Paid In Capital, Divestiture
Adjustments To Additional Paid In Capital, Divestiture
Geographical [Axis]
Geographical [Axis]
Income Taxes
Income Tax Disclosure [Text Block]
Deferred revenue
Increase (Decrease) in Contract with Customer, Liability
Property and equipment, at cost
Property, Plant, and Equipment and Finance Lease Right-of-Use Asset, before Accumulated Depreciation and Amortization
Leases
Lessee, Leases [Policy Text Block]
Preferred stock, par value (in dollars per share)
Preferred Stock, Par or Stated Value Per Share
NOL Expiration Period, Tranche One
NOL Expiration Period, Tranche One [Member]
NOL Expiration Period, Tranche One [Member]
Business Acquisition [Line Items]
Business Acquisition [Line Items]
Weighted Average Grant Date Fair Value (Per Share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Abstract]
Fair Value, Recurring and Nonrecurring [Table]
Fair Value, Recurring and Nonrecurring [Table]
Payment related to contingent consideration
Payment for Contingent Consideration Liability, Financing Activities
PEO Total Compensation Amount
PEO Total Compensation Amount
Schedule of Property, Plant and Equipment [Table]
Property, Plant and Equipment [Table]
Goodwill [Roll Forward]
Goodwill [Roll Forward]
Options vested and expected to vest (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Vested and Expected to Vest, Outstanding, Weighted Average Exercise Price
Business acquisition, share price (in usd per share)
Business Acquisition, Share Price
Trading Arrangements, by Individual
Trading Arrangements, by Individual [Table]
Level 3
Fair Value, Inputs, Level 3 [Member]
Treasury stock, at cost (in shares)
Treasury Stock, Common, Shares
Options outstanding, beginning balance (in shares)
Options outstanding, ending balance (in shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Outstanding, Number
Common stock issued upon exercise of stock options
Stock Issued During Period, Value, Stock Options Exercised
Non-PEO NEO Average Compensation Actually Paid Amount
Non-PEO NEO Average Compensation Actually Paid Amount
Weighted average fair value of stock options granted (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Grants in Period, Weighted Average Grant Date Fair Value
Net loss
Net loss
Net Income (Loss)
Total current liabilities
Liabilities, Current
2025
Finance Lease, Liability, to be Paid, Year Two
Foreign Currency Translation
Foreign Currency Transactions and Translations Policy [Policy Text Block]
Changed Peer Group, Footnote
Changed Peer Group, Footnote [Text Block]
Company Selected Measure Name
Company Selected Measure Name
Property and equipment, net (Note 6)
Total Property and equipment, net
Property and equipment, net
Property, Plant, and Equipment and Finance Lease Right-of-Use Asset, after Accumulated Depreciation and Amortization
Acquired Finite-Lived Intangible Assets [Line Items]
Acquired Finite-Lived Intangible Assets [Line Items]
LIABILITIES AND STOCKHOLDERS’ EQUITY
Liabilities and Equity [Abstract]
Repayments of convertible debt
Repayments of Convertible Debt
Common stock repurchase
Stock Repurchased During Period, Value
Common stock issued upon exercise of stock options (in shares)
Exercised (in shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Exercises in Period
Convertible senior notes, net of current portion (Note 8)
Convertible Notes Payable, Noncurrent
United States
Income (Loss) from Continuing Operations before Income Taxes, Domestic
Income Tax Contingency [Table]
Income Tax Contingency [Table]
Vesting period (in years)
Share-Based Compensation Arrangement by Share-Based Payment Award, Award Vesting Period
Weighted Average Amortization Period
Acquired Finite-Lived Intangible Assets, Weighted Average Useful Life
Contract with customer liability, current, Increase (decrease), net
Contract with customer liability, current, Increase (decrease), net
Contract with customer liability, current, Increase (decrease), net
Comprehensive Loss
Comprehensive Income, Policy [Policy Text Block]
Other Commitments [Table]
Other Commitments [Table]
Name
Measure Name
Patents
Patents [Member]
Name
Forgone Recovery, Individual Name
Goodwill (Note 5)
Beginning balance
Ending balance
Goodwill
Goodwill
Lessee, Lease, Description [Table]
Lessee, Lease, Description [Table]
Underlying Securities
Award Underlying Securities Amount
Accounts receivable
Increase (Decrease) in Accounts Receivable
Forecast
Forecast [Member]
Stock based compensation – excess tax benefit / (tax deficiency)
Effective Income Tax Rate Reconciliation, Tax Expense (Benefit), Share-Based Payment Arrangement, Percent
Payments
Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability, Settlements
Operating lease liabilities, net of current portion (Note 10)
Operating lease liabilities
Operating Lease, Liability, Noncurrent
Debt Instrument, Name [Domain]
Debt Instrument, Name [Domain]
Accounting standard adoption adjustment
Cumulative Effect, Period of Adoption, Adjustment [Member]
Payment for repurchase of convertible senior notes
Payments of Debt Issuance Costs
Change in Fair Value of Level 3 Liability:
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Income Statement Location [Axis]
Income Statement Location [Axis]
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Organization Consolidation And Summary Of Significant Accounting Policies [Line Items]
Organization Consolidation And Summary Of Significant Accounting Policies [Line Items]
Organization Consolidation And Summary Of Significant Accounting Policies [Line Items]
Unamortized Issuance Costs
Debt Instrument, Unamortized Discount (Premium) and Debt Issuance Costs, Net
Schedule of Future Minimum Lease Payments
Lessee, Operating Lease, Liability, to be Paid, Maturity [Table Text Block]
Cash, Cash Equivalents and Restricted Cash
Cash and Cash Equivalents, Policy [Policy Text Block]
Payables and Accruals [Abstract]
Payables and Accruals [Abstract]
Expected to vest (shares)
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Expected To Vest, Number
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Expected To Vest, Number
Product and Service [Domain]
Product and Service [Domain]
Other Performance Measure, Amount
Other Performance Measure, Amount
Proceeds from debt offering, net of debt issuance costs
Proceeds from Debt, Net of Issuance Costs
Non-deductible excess compensation
Effective Income Tax Rate Reconciliation, Nondeductible Expense, Section 162
Effective Income Tax Rate Reconciliation, Nondeductible Expense, Section 162
Schedule of components of lease costs
Lease, Cost [Table Text Block]
INVESTING ACTIVITIES:
Net Cash Provided by (Used in) Investing Activities [Abstract]
Plan Name [Domain]
Plan Name [Domain]
Payment for debt extinguishment or debt prepayment cost
Payment for Debt Extinguishment or Debt Prepayment Cost
Unrecognized compensation cost - RSU
Share-Based Payment Arrangement, Nonvested Award, Excluding Option, Cost Not yet Recognized, Amount
Purchase of property and equipment and intangible assets in accounts payable
Capital Expenditures Incurred but Not yet Paid
Gain (loss) on extinguishment of debt
Gain (Loss) on Extinguishment of Debt
Shares of common stock available for issuance (up to)
Share-Based Compensation Arrangement by Share-Based Payment Award, Number of Shares Authorized
Options outstanding
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Outstanding, Weighted Average Remaining Contractual Term
Shares subject to outstanding stock options and employee stock purchase plan
Shares subject to outstanding stock options and employee stock purchase plan [Member]
Shares subject to outstanding stock options and employee stock purchase plan
Trading Arrangement:
Trading Arrangement [Axis]
Operating Loss Carryforwards [Table]
Operating Loss Carryforwards [Table]
Contract with customer, performance obligation satisfied in previous period
Contract with Customer, Performance Obligation Satisfied in Previous Period
Use of Estimates
Use of Estimates, Policy [Policy Text Block]
Decrease in valuation allowance charged to equity
Valuation Allowance, Deferred Tax Asset, Decrease, Gross
Valuation Allowance, Deferred Tax Asset, Decrease, Gross
Long-term Debt, Type [Domain]
Long-Term Debt, Type [Domain]
Entity File Number
Entity File Number
Unamortized issuance costs
Debt Instrument, Unamortized Discount
Schedule Restricted Stock Units Activity
Share-Based Payment Arrangement, Restricted Stock Unit, Activity [Table Text Block]
Auditor Firm ID
Auditor Firm ID
Aggregate amortization expense
Amortization of Intangible Assets
Entity Shell Company
Entity Shell Company
Business Acquisition, Acquiree [Domain]
Business Acquisition, Acquiree [Domain]
Risk-free interest rate, minimum
Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions, Risk Free Interest Rate, Minimum
Restatement Determination Date
Restatement Determination Date
Equity loss in joint venture
Equity Gain (Loss) In Joint Venture
Equity Gain (Loss) In Joint Venture
Gross increase for tax positions of current years
Unrecognized Tax Benefits, Increase Resulting from Current Period Tax Positions
Other liabilities
Increase (Decrease) in Other Operating Liabilities
Rule 10b5-1 Arrangement Adopted
Rule 10b5-1 Arrangement Adopted [Flag]
Schedule of Restructuring and Related Costs [Table]
Schedule of Restructuring and Related Costs [Table]
Cash, cash equivalents, and restricted cash - beginning of year
Cash, cash equivalents, and restricted cash - end of year
Total cash, cash equivalents, and restricted cash
Cash, Cash Equivalents, Restricted Cash, and Restricted Cash Equivalents
Operating lease cost
Operating Lease, Cost
Common stock, shares issued (in shares)
Common Stock, Shares, Issued
Released (shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Vested in Period
Severance and other associated costs
Severance Costs
2019 Employee Stock Purchase Plan
2019 Employee Stock Purchase Plan [Member]
2019 Employee Stock Purchase Plan
Total assets
Assets, Fair Value Disclosure
Long-term debt, net
Long-Term Debt
Prepaid Software Maintenance
Prepaid Software Maintenance Expense, Current
Prepaid Software Maintenance Expense, Current
Employer matching contribution, percent of match
Defined Contribution Plan, Employer Matching Contribution, Percent of Match
Weighted average recognition period of unrecognized compensation cost
Share-Based Payment Arrangement, Nonvested Award, Cost Not yet Recognized, Period for Recognition
Comprehensive loss
Comprehensive Income (Loss), Net of Tax, Attributable to Parent
Schedule of Acquired Finite-Lived Intangible Asset by Major Class [Table]
Schedule of Acquired Finite-Lived Intangible Asset by Major Class [Table]
Technology
Technology [Member]
Technology [Member]
Federal
Domestic Tax Authority [Member]
Issuance of common stock in connection with acquisitions
Stock Issued During Period, Value, Acquisitions
Accounting Standards Update [Domain]
Accounting Standards Update [Domain]
Entity Address, Address Line One
Entity Address, Address Line One
Subsequent Event [Table]
Subsequent Event [Table]
Business combination, earn-out payments settled
Business Combination, Earn-Out Payments Settled
Business Combination, Earn-Out Payments Settled
2024
Finance Lease, Liability, to be Paid, Year One
Weighted Average Exercise Price
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Outstanding, Weighted Average Exercise Price [Abstract]
Revenue, remaining performance obligation, percentage
Revenue, Remaining Performance Obligation, Percentage
Accounts receivable, increase (decrease), net
Accounts receivable, period increase (decrease), net
Accounts receivable, period increase (decrease), net
Subsequent Event
Subsequent Event [Member]
Operating loss carryforwards
Operating Loss Carryforwards
Debt instrument, convertible business period
Debt Instrument, Convertible Business Period
Debt Instrument, Convertible Business Period
Interest
Deferred Tax Asset, Interest Carryforward
Income Statement [Abstract]
Income Statement [Abstract]
Contract acquisition costs
Increase (Decrease) in Contract with Customer, Asset
Common stock issued upon vesting of restricted stock units (in shares)
Stock Issued During Period, Shares, New Issues
Contingent Consideration
Contingent Consideration [Member]
Contingent Consideration
Insider Trading Policies and Procedures Adopted
Insider Trading Policies and Procedures Adopted [Flag]
Money market funds
Cash and Cash Equivalents, Fair Value Disclosure
Amortization period for contract acquisition costs (in years)
Capitalized Contract Cost, Amortization Period
Accounts payable and accrued expenses
Deferred Tax Assets, Tax Deferred Expense, Reserves and Accruals, Accrued Liabilities
Other assets
Other Assets, Current
Class of warrant or right, number of rights per outstanding share of common stock (in shares)
Class of Warrant or Right, Number Of Rights Per Outstanding Share Of Common Stock
Class of Warrant or Right, Number Of Rights Per Outstanding Share Of Common Stock
Capitalized contract costs, period increase (decrease), net
Capitalized contract costs, period increase (decrease), net
Capitalized contract costs, period increase (decrease), net
Investment in joint venture (Note 17)
Equity Method Investments
Current income taxes:
Current Federal, State and Local, Tax Expense (Benefit) [Abstract]
Goodwill reclassified to assets held for sale
Goodwill Reclassified To Assets Held For Sale
Goodwill Reclassified To Assets Held For Sale
Financial Instrument [Axis]
Financial Instrument [Axis]
Divestiture
Disposal Groups, Including Discontinued Operations, Disclosure [Text Block]
Advertising
Advertising Cost [Policy Text Block]
Total Shareholder Return Amount
Total Shareholder Return Amount
Reconciliation of cash, cash equivalents, and restricted cash to consolidated balance sheets:
Cash, Cash Equivalents, Restricted Cash, and Restricted Cash Equivalents [Abstract]
Repurchase of common stock
Payments for Repurchase of Common Stock
Entity Common Stock, Shares Outstanding
Entity Common Stock, Shares Outstanding
Adjustment To PEO Compensation, Footnote
Adjustment To PEO Compensation, Footnote [Text Block]
Deferred income taxes, Foreign
Deferred Foreign Income Tax Expense (Benefit)
Supplemental disclosure of non-cash investing and financing activities:
Cash Flow, Noncash Investing and Financing Activities Disclosure [Abstract]
Fair Value Hierarchy and NAV [Axis]
Fair Value Hierarchy and NAV [Axis]
Accumulated deficit
Retained Earnings (Accumulated Deficit)
Outside basis difference in subsidiary stock
Deferred Tax Liabilities, Basis In Subsidiary Stock
Deferred Tax Liabilities, Basis In Subsidiary Stock
Principal Balance
Debt Instrument, Face Amount
Current assets:
Assets, Current [Abstract]
Leases [Abstract]
Other Commitments [Line Items]
Other Commitments [Line Items]
Defined Contribution Plan Match Groups [Axis]
Defined Contribution Plan Match Groups [Axis]
Defined Contribution Plan Match Groups [Axis]
Deferred tax assets:
Components of Deferred Tax Assets [Abstract]
Entity Address, State or Province
Entity Address, State or Province
Compensation Actually Paid vs. Total Shareholder Return
Compensation Actually Paid vs. Total Shareholder Return [Text Block]
Total minimum lease payments
Finance Lease, Liability, to be Paid
Schedule of Revenues from External Customers and Long-Lived Assets [Table]
Schedule of Revenues from External Customers and Long-Lived Assets [Table]
OPERATING ACTIVITIES:
Net Cash Provided by (Used in) Operating Activities [Abstract]
Class of Warrant or Right [Domain]
Class of Warrant or Right [Domain]
Federal Ministry of Finance, Germany
Federal Ministry of Finance, Germany [Member]
Convertible debt conversion price (in dollars per share)
Debt Instrument, Convertible, Conversion Price
Conversion ratio
Debt Instrument, Convertible, Conversion Ratio
Disposal Group Name [Domain]
Disposal Group Name [Domain]
Gain on divestiture
Gain (Loss) On Divestiture
Gain (Loss) On Divestiture
Other
Effective Income Tax Rate Reconciliation, Other Adjustments, Percent
Expected to vest (in dollars per share)
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Expected To Vest, Weighted Average Grant Date Fair Value
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Expected To Vest, Weighted Average Grant Date Fair Value
Class of Stock [Domain]
Class of Stock [Domain]
Options
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Outstanding [Roll Forward]
Operating loss carryforwards generated in taxable years ending on or before December 31 2017
Operating Loss Carryforwards, Generated In Taxable Years Ending On Or Before December 31 2017
Operating Loss Carryforwards, Generated In Taxable Years Ending On Or Before December 31 2017
Total provision
Effective Income Tax Rate Reconciliation, Percent
Total operating lease liability
Operating Lease, Liability
Total Shareholder Return Vs Peer Group
Total Shareholder Return Vs Peer Group [Text Block]
Fair value of stock options exercised
Share-Based Compensation Arrangement By Share-Based Payment Award, Options, Exercises in Period, Fair Value
Share-Based Compensation Arrangement By Share-Based Payment Award, Options, Exercises in Period, Fair Value
Accumulated Other Comprehensive Loss
AOCI Attributable to Parent [Member]
Aggregate Erroneous Compensation Amount
Aggregate Erroneous Compensation Amount
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]
All Executive Categories
All Executive Categories [Member]
Deferred revenue non-current, opening balance
Deferred revenue non-current, ending balance
Contract with Customer, Liability, Noncurrent
Disposal Groups, Including Discontinued Operations [Table]
Disposal Groups, Including Discontinued Operations [Table]
Plan Name [Axis]
Plan Name [Axis]
Accrued Liabilities and Other Current Liabilities
Accounts Payable and Accrued Liabilities Disclosure [Text Block]
Debt Disclosure [Abstract]
Debt Disclosure [Abstract]
Number of reportable segments
Number of Reportable Segments
Net loss per share of common stock:
Earnings Per Share [Abstract]
ebot-7
ebot-7 [Member]
ebot-7
Common stock, $0.001 par value - 200,000,000 shares authorized; 90,603,519 and 78,350,984 shares issued, and 87,837,446 and 75,584,911 shares outstanding as of December 31, 2023 and 2022, respectively
Common Stock, Value, Issued
Percentage of principal amount paid if repurchase due to fundamental change (percent)
Debt Instrument, Redemption Price, Percentage
Unrecorded unconditional purchase obligation
Unrecorded Unconditional Purchase Obligation
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Trade names
Trade Names [Member]
Legal Matters
Legal Matters and Contingencies [Text Block]
Principal payments for financing leases
Financing cash flows for finance leases
Finance Lease, Principal Payments
Net Operating Loss Expiration Periods [Domain]
Net Operating Loss Expiration Periods [Domain]
[Domain] for Net Operating Loss Expiration Periods [Axis]
Revenue from Contract with Customer [Abstract]
Restricted cash
Restricted Cash
All Individuals
All Individuals [Member]
Non-Income tax
Accrual for Taxes Other than Income Taxes
Other income (expense), net
Other Nonoperating Income (Expense)
Entity Filer Category
Entity Filer Category
Schedule of Equity Method Investments [Line Items]
Schedule of Equity Method Investments [Line Items]
Convertible Senior Notes
Convertible Senior Notes [Member]
Convertible Senior Notes [Member]
Non-PEO NEO Average Total Compensation Amount
Non-PEO NEO Average Total Compensation Amount
Statement [Table]
Statement [Table]
Current Fiscal Year End Date
Current Fiscal Year End Date
Disposal Group, Held-for-sale, Not Discontinued Operations
Disposal Group, Held-for-Sale, Not Discontinued Operations [Member]
Increase due to business combinations
Unrecognized Tax Benefits, Increase Resulting from Acquisition
Schedule of Reconciliation of Federal Statutory Tax Rate to Effective Income Tax Rate
Schedule of Effective Income Tax Rate Reconciliation [Table Text Block]
Unrecognized tax benefits
Unrecognized tax benefits balance, beginning of year
Unrecognized tax benefits, end of year
Unrecognized Tax Benefits
Income Tax Authority [Axis]
Income Tax Authority [Axis]
PEO Name
PEO Name
Historical volatility, minimum
Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions, Expected Volatility Rate, Minimum
Preferred stock, shares authorized (in shares)
Preferred Stock, Shares Authorized
Schedule of Changes in Goodwill
Schedule of Goodwill [Table Text Block]
Preferred stock, shares outstanding (in shares)
Preferred Stock, Shares Outstanding
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Table Text Block]
Non-cash compensation
Deferred Tax Assets, Tax Deferred Expense, Compensation and Benefits, Share-Based Compensation Cost
NOL Expiration Period, Tranche Two
NOL Expiration Period, Tranche Two [Member]
NOL Expiration Period, Tranche Two [Member]
Other
Other Accrued Liabilities, Current
Debt instrument stated rate (percent)
Debt Instrument, Interest Rate, Stated Percentage
Statement of Financial Position [Abstract]
Statement of Financial Position [Abstract]
Gain (loss) on disposition of business
Gain (Loss) on Disposition of Business
Total stockholders’ equity
Beginning balance
Ending balance
Equity, Attributable to Parent
Assets held for sale
Total assets held for sale
Disposal Group, Including Discontinued Operation, Assets, Current
Finance lease right-of-use assets
Leaseholds and Leasehold Improvements [Member]
Finite-Lived Intangible Assets, Major Class Name [Domain]
Finite-Lived Intangible Assets, Major Class Name [Domain]
Share-based compensation arrangement, fair value assumptions, expected term
Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions, Expected Term
Subsequent Events [Abstract]
Purchases of intangible assets
Payments to Acquire Intangible Assets
Restructuring
Restructuring and Related Activities Disclosure [Text Block]
Level 2
Fair Value, Inputs, Level 2 [Member]
Schedule of Long-Lived Assets By Geographic Region
Long-Lived Assets by Geographic Areas [Table Text Block]
Disposal Group Classification [Domain]
Disposal Group Classification [Domain]
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Named Executive Officers, Footnote
Named Executive Officers, Footnote [Text Block]
Document Fiscal Period Focus
Document Fiscal Period Focus
Threshold trading days in consideration of note conversion
Debt Instrument, Convertible, Threshold Trading Days
Useful life
Finite-Lived Intangible Asset, Useful Life
Furniture, equipment and building improvements
Furniture Equipment And Building Improvements [Member]
Furniture, Equipment and Building Improvements [Member]
2027
Lessee, Operating Lease, Liability, to be Paid, Year Four
Cash election restriction percentage
Cash Election Restriction Percentage
Cash Election Restriction Percentage
Options outstanding, beginning balance (in dollars per share)
Options outstanding, ending balance (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Outstanding, Weighted Average Exercise Price
Lease expense for operating leases
Operating Lease, Expense
Claire Holdings, Inc.
Claire Holdings, Inc. [Member]
Claire Holdings, Inc.
Stock-based compensation expense
Share-Based Payment Arrangement, Noncash Expense
Prepaid Server Maintenance
Prepaid Server Maintenance Expense, Current
Prepaid Server Maintenance Expense, Current
WildHealth
WildHealth [Member]
WildHealth
Schedule of Revenue by Geographic Location
Revenue from External Customers by Geographic Areas [Table Text Block]
Debt instrument, repurchase amount
Debt Instrument, Repurchase Amount
Computer equipment and software
Computer Equipment And Software [Member]
Computer Equipment And Software [Member]
Foreign
Foreign Tax Authority [Member]
Finance lease right-of-use assets
Finance Lease, Right-of-Use Asset, before Accumulated Amortization
City Area Code
City Area Code
Product and Service [Axis]
Product and Service [Axis]
Net Loss Per Share
Earnings Per Share [Text Block]
Capped calls
Capped Calls [Member]
Capped Calls [Member]
Gain on divestiture
Gain On Divestiture
Gain On Divestiture
Equity method investment, ownership percentage
Equity Method Investment, Ownership Percentage
Document Fiscal Year Focus
Document Fiscal Year Focus
Geographical [Domain]
Geographical [Domain]
Software and software development costs
Software and Software Development Costs [Member]
Schedule of Stock Option Activity
Share-Based Payment Arrangement, Option, Activity [Table Text Block]
Summary of Intangible Assets
Schedule of Acquired Finite-Lived Intangible Assets by Major Class [Table Text Block]
Exercise Price
Award Exercise Price
Finite-Lived Intangible Assets by Major Class [Axis]
Finite-Lived Intangible Assets by Major Class [Axis]
Investment in joint venture
Payments to Acquire Interest in Joint Venture
VoiceBase, Inc.
VoiceBase, Inc. [Member]
VoiceBase, Inc.
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and Intangible Assets Disclosure [Abstract]
Total liabilities
Liabilities, Fair Value Disclosure
Debt issuance costs attributable to liability
Debt Issuance Costs, Gross
Cash paid for income taxes
Income Taxes Paid, Net
Additions in the period
Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability, Purchases
Aggregate Fair Value
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Aggregate Fair Value [Abstract]
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Aggregate Fair Value [Abstract]
Total liabilities and stockholders’ equity
Liabilities and Equity
Australian Taxation Office
Australian Taxation Office [Member]
Other assets
Other Assets, Noncurrent
Peer Group Total Shareholder Return Amount
Peer Group Total Shareholder Return Amount
IT contract termination costs
Business Exit Costs
Operating lease right-of-use assets (Note 10)
Operating ROU assets
Operating Lease, Right-of-Use Asset
Business Acquisition, Payment of Equity Instrument Consideration, Rate
Business Acquisition, Payment of Equity Instrument Consideration, Rate
Business Acquisition, Payment of Equity Instrument Consideration, Rate
Schedule of Long-term Debt Instruments [Table]
Schedule of Long-Term Debt Instruments [Table]
Contract Acquisition Costs (Non-current)
Movement In Contract Acquisition Costs [Roll Forward]
Movement In Contract Acquisition Costs
Equity Valuation Assumption Difference, Footnote
Equity Valuation Assumption Difference, Footnote [Text Block]
Risk-free interest rate, maximum
Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions, Risk Free Interest Rate, Maximum
Current income taxes, Foreign
Current Foreign Tax Expense (Benefit)
Historical volatility, maximum
Share-Based Compensation Arrangement by Share-Based Payment Award, Fair Value Assumptions, Expected Volatility Rate, Maximum
Finance Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]
Finance Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]
Arrangement Duration
Trading Arrangement Duration
Entity Address, City or Town
Entity Address, City or Town
Award Timing MNPI Considered
Award Timing MNPI Considered [Flag]
Related Party
Related Party [Member]
Options vested and expected to vest
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Vested and Expected to Vest, Outstanding, Weighted Average Remaining Contractual Term
Net operating loss carryforwards, not subject to expiration
Deferred Tax Assets, Operating Loss Carryforwards, Not Subject to Expiration
Restructuring costs
Restructuring charges
Restructuring Charges
Property and Equipment, Net
Property, Plant and Equipment, Net, by Type [Abstract]
Organization Consolidation And Summary Of Significant Accounting Policies [Table]
Organization Consolidation And Summary Of Significant Accounting Policies [Table]
Organization Consolidation And Summary Of Significant Accounting Policies [Table]
Termination Date
Trading Arrangement Termination Date
Common stock, shares authorized (in shares)
Common Stock, Shares Authorized
Document Information [Table]
Document Information [Table]
Less: Short-term debt, net
Short-Term Debt
Business combination, earn-out payments accrued
Business Combination, Earn-Out Payments Accrued
Business Combination, Earn-Out Payments Accrued
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:
Adjustments to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities [Abstract]
Related Party Transactions [Abstract]
Award Timing Disclosures [Line Items]
Threshold for five day period, product of sale price of common stock and conversion rate of notes
Debt Instrument, Convertible, Five Day Period, Threshold Of Product Of Sale Price Of Stock And Conversion Rate
Debt Instrument, Convertible, Five Day Period, Threshold Of Product Of Sale Price Of Stock And Conversion Rate
Additional paid-in capital
Additional Paid in Capital
Conversion option of the Notes
Convertible Debt Securities [Member]
Contract with customer liability, non-current, Increase (decrease), net
Contract with customer liability, non-current, Increase (decrease), net
Contract with customer liability, non-current, Increase (decrease), net
Document Information [Line Items]
Document Information [Line Items]
Contract with customer, liability, revenue recognized, including opening balance
Contract with Customer, Liability, Revenue Recognized, Including Opening Balance
Contract with Customer, Liability, Revenue Recognized, Including Opening Balance
Income Taxes
Income Tax, Policy [Policy Text Block]
Prepaid expenses and other current assets (Note 1)
Prepaid expenses and other current assets (Note 1)
Prepaid Expense and Other Assets, Current
2026
Finite-Lived Intangible Asset, Expected Amortization, Year Three
Noncash Or Part Noncash Acquisition, Contingent Liability
Noncash Or Part Noncash Acquisition, Contingent Liability
Noncash Or Part Noncash Acquisition, Contingent Liability
Disposal Group, Not Discontinued Operations
Disposal Group, Not Discontinued Operations [Member]
Insider Trading Arrangements [Line Items]
Related Party [Axis]
Related Party, Type [Axis]
Adjustments to additional paid in capital, capped call option, issuance costs
Adjustments to Additional Paid in Capital, Capped Call Option, Issuance Costs
Amount of decrease in additional paid in capital (APIC) resulting from direct costs associated with issuing capped call options. Includes, but is not limited to, legal and accounting fees and direct costs associated with issuance.
Supplemental balance sheet information related to leases
Supplemental balance sheet information related to leases [Table Text Block]
Supplemental balance sheet information related to leases
Entity Registrant Name
Entity Registrant Name
Material Terms of Trading Arrangement
Material Terms of Trading Arrangement [Text Block]
Award Timing Method
Award Timing Method [Text Block]
Other assets
Increase (Decrease) in Other Operating Assets
Foreign taxes
Effective Income Tax Rate Reconciliation, Foreign Income Tax Rate Differential, Percent
2025
Finite-Lived Intangible Asset, Expected Amortization, Year Two
Adjustment to Compensation, Amount
Adjustment to Compensation Amount
Change in fair value of contingent consideration
Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability
Cost of revenue
Cost of Sales [Member]
Deferred tax liabilities:
Components of Deferred Tax Liabilities [Abstract]
Severance and other associated costs
Employee Severance [Member]
Auditor Name
Auditor Name
Compensation Actually Paid vs. Net Income
Compensation Actually Paid vs. Net Income [Text Block]
Peer Group Issuers, Footnote
Peer Group Issuers, Footnote [Text Block]
Goodwill impairment
Effective Income Tax Rate Reconciliation, Nondeductible Expense, Impairment Losses, Percent
Disposal Group Name [Axis]
Disposal Group Name [Axis]
Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis [Table Text Block]
Options exercisable (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Exercisable, Weighted Average Exercise Price
Increase (decrease) of restricted investments
Increase (Decrease) of Restricted Investments
Entity Central Index Key
Entity Central Index Key
Liabilities:
Liabilities, Fair Value Disclosure [Abstract]
Non-Rule 10b5-1 Arrangement Terminated
Non-Rule 10b5-1 Arrangement Terminated [Flag]
Gross Carrying Amount
Finite-Lived Intangible Assets, Gross
Income Tax Authority [Domain]
Income Tax Authority [Domain]
Unrecorded unconditional purchase obligation, term
Unrecorded Unconditional Purchase Obligation, Term
Payroll and other employee-related costs
Employee-related Liabilities, Current
Lease restructuring costs
Other Restructuring [Member]
Name
Trading Arrangement, Individual Name
Schedule of Disaggregated of Revenue
Disaggregation of Revenue [Table Text Block]
Contract acquisition costs (Note 2)
Contract acquisition costs non-current, ending balance
Contract acquisition costs non-current, opening balance
Capitalized Contract Cost, Net, Noncurrent
Common stock issued upon vesting of restricted stock units
Stock Issued During Period, Value, New Issues
Cost of revenue
Cost, Amortization
Revenue
Revenue
Revenue from Contract with Customer, Excluding Assessed Tax
Long-term Debt, Type [Axis]
Long-Term Debt, Type [Axis]
Amendment Flag
Amendment Flag
Accrual during period for cash awards related to bonus
Share-Based Compensation, Accrual For Cash Awards To Be Settled In Stock, Bonus
Share-Based Compensation, Accrual For Cash Awards To Be Settled In Stock, Bonus
R&D capitalization
Deferred Tax Assets, Goodwill and Intangible Assets
Debt Instrument, Convertible, Threshold Business Days
Debt Instrument, Convertible, Threshold Business Days
Debt Instrument, Convertible, Threshold Business Days
Operating leases, weighted average discount rate (percent)
Operating Lease, Weighted Average Discount Rate, Percent
Other Americas
Other Americas [Member]
Other Americas [Member]
Cash paid for interest
Interest Paid, Excluding Capitalized Interest, Operating Activities
Assets:
Assets, Fair Value Disclosure [Abstract]
Prepaid expenses and other current assets
Increase Decrease In Prepaid Expense And Other Current Assets
Increase (Decrease) In Prepaid Expense And Other Current Assets
Capped caps initial strike price (in dollars per share)
Capped Calls, Initial Option Strike Price
Capped Calls, Initial Option Strike Price
Business Combinations and Divestitures
Business Combinations Policy [Policy Text Block]
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]
Finance leases, weighted average remaining lease term (in years)
Finance Lease, Weighted Average Remaining Lease Term
Deferred tax liability
Deferred Tax Liabilities, Net
Sales and marketing
Selling and Marketing Expense [Member]
Diluted (in shares)
Weighted average number of shares outstanding, diluted (in shares)
Weighted Average Number of Shares Outstanding, Diluted
Rights to Purchase Series A Junior Participating Preferred Stock
Rights [Member]
Forgone Recovery, Explanation of Impracticability
Forgone Recovery, Explanation of Impracticability [Text Block]
Income Tax Authority, Name [Axis]
Income Tax Authority, Name [Axis]
Disposal Groups, Including Discontinued Operations
Disposal Groups, Including Discontinued Operations [Table Text Block]
Interest income (expense), net
Interest Income (Expense), Nonoperating, Net
Increase in number of shares of common stock available for issuance (in shares)
Share-Based Compensation Arrangement by Share-Based Payment Award, Number of Additional Shares Authorized
Purchases of property and equipment, including capitalized software
Payments to Acquire Property, Plant, and Equipment
Company Selected Measure Amount
Company Selected Measure Amount
Proficient
Proficient [Member]
Proficient [Member]
Non-vested and outstanding
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Aggregate Fair Value, Nonvested
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Aggregate Fair Value, Nonvested
Total assets
Assets
Name
Awards Close in Time to MNPI Disclosures, Individual Name
Stock-based compensation
APIC, Share-Based Payment Arrangement, Increase for Cost Recognition
Contingent earn-out
Contingent Earn-Out [Member]
Contingent Earn-Out [Member]
Restructuring and Related Activities [Abstract]
Restructuring and Related Activities [Abstract]
Operating cash flows for finance leases
Finance Lease, Interest Payment on Liability
Effective interest rate (percent)
Debt Instrument, Interest Rate During Period
Released (in dollars per share)
Share-Based Compensation Arrangement by Share-Based Payment Award, Equity Instruments Other than Options, Vested in Period, Weighted Average Grant Date Fair Value
Non-NEOs
Non-NEOs [Member]
Amortization of purchased intangible assets
Amortization of Intangible Assets, Nonproduction
Amortization of Intangible Assets, Nonproduction
Class of warrant or right, multiple of exercise price of right, value of common stock
Class Of Warrant Or Right, Multiple Of Exercise Price Of Right, Value of Common Stock
Class Of Warrant Or Right, Multiple Of Exercise Price Of Right, Value of Common Stock
Income Tax Contingency [Line Items]
Income Tax Contingency [Line Items]
FINANCING ACTIVITIES:
Net Cash Provided by (Used in) Financing Activities [Abstract]
Amortization of acquisition costs
Amortization of Acquisition Costs
Non-PEO NEO
Non-PEO NEO [Member]
Goodwill and intangible asset impairment
Goodwill and Intangible Asset Impairment
Cash classified within current assets held for sale
Disposal Group, Including Discontinued Operation, Cash and Cash Equivalents, Net Of Reclassification
Disposal Group, Including Discontinued Operation, Cash and Cash Equivalents, Net Of Reclassification
Adjustment to Compensation:
Adjustment to Compensation [Axis]
Equity consideration in acquisition
Business Combination, Consideration Transferred, Equity Interests Issued and Issuable
Net operating loss carryforwards
Deferred Tax Assets, Operating Loss Carryforwards
Scenario [Axis]
Scenario [Axis]
Debt Instrument [Line Items]
Debt Instrument [Line Items]
Billing Status, Type [Axis]
Billing Status, Type [Axis]
Basic (in shares)
Weighted average number of shares outstanding, basic (in shares)
Weighted Average Number of Shares Outstanding, Basic
Property and equipment
Deferred Tax Liabilities, Property, Plant and Equipment
Cost of revenue
Cost of Revenue
Estimated future amortization expense
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
Pay vs Performance Disclosure
Pay vs Performance Disclosure [Table]
Statement [Line Items]
Statement [Line Items]
Deferred income taxes:
Deferred Federal, State and Local, Tax Expense (Benefit) [Abstract]
Options vested and expected to vest
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Vested and Expected to Vest, Outstanding, Number
Intangibles amortization
Deferred Tax Liabilities, Intangible Assets
Schedule of Receivables, Contract Acquisition Costs, and Deferred Revenue
Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue [Table Text Block]
Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue [Table Text Block]