Rob LoCascio is the founder of LivePerson, Inc. and has been its Chief Executive Officer since its inception in 1995, making him one of the longest-standing founding CEOs of a tech company to date. As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information.
In 2016, Rob again led the company to the forefront of Conversational Commerce by making it easy for consumers to connect with brands on messaging via platforms like SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and even brand apps and websites. In 2018, Rob delivered on his vision for AI-powered conversations, opening the door for brands to message at massive scale while still providing outstanding customer experiences. Now, Rob is a leading voice on reforming the future of work, helping cultivate innovative new systems that support the needs of LivePerson’s global staff, and challenging the reliance on physical office spaces.
As someone who has been on the entrepreneurial journey for over two decades, Rob’s mission is to inspire and help others who are on that same path. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in Conversational AI and automation solutions, currently serving over 18,000 clients, with 1,200 employees worldwide.
Beyond his decades of work at LivePerson, Rob’s interests extend past his business and reflect his close ties to New York City and his journey as an entrepreneur and humanitarian. He is a founding member of EqualAI, which works with companies, policy makers, and experts to reduce bias in AI, and the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program, FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated more than 85,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.
Manlio oversees the company's flagship enterprise software business worldwide. He previously served as CEO for multiple consumer and business messaging companies he helped launch. These companies include fast-growing team locator app FreshTeam and KeKu, a profitable VoIP app that connects millions of people around the world for low-cost calls using its patented technology.
Prior to KeKu, Manlio was CMO and head of product strategy for Intermedia, a global leader in cloud services and the world's largest independent provider of Microsoft email. From 2005 through 2009, he was CEO of The Carelli Group where, with a team of consultants, he worked directly with CEOs, CMOs, and heads of sales at Fortune 500 firms and a portfolio of venture-backed SaaS start-ups to transform their operations for higher growth. Manlio previously led marketing for TradeCard (now Infor), a SaaS supply chain company with $100 billion in transaction volume.
Prior to TradeCard, Manlio was a marketing director at Managed Objects where he played a critical role in developing the concepts behind Business Service Management — an enterprise software market that generates billions of dollars in annual license revenue. Managed Objects was acquired by Novell.
Drawing on his experience as a founder, data scientist, and institutional investor, John Collins brings a modern vision and skillset to the role of CFO. Before his appointment to CFO, John led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.
Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.
John’s previous financial services experience includes closing over $3 billion in transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.
John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.
Monica brings to LivePerson extensive experience in executive management in the software and internet industries. She oversees a wide variety of corporate and strategic matters at LivePerson, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company's corporate legal affairs.
Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.
Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.
As CTO, Alan leads the company’s Global Product and Technology organization and is responsible for building out the next generation of Conversational Commerce at LivePerson. He joined the team as Senior Vice President of Conversational AI in June 2018 to establish LivePerson’s artificial intelligence tech hub in Seattle. He scaled LivePerson’s conversation technology (over 1 billion interactions per month) through the novel approach of fusing conversational building blocks and AI-enabled orchestration to redefine human-to-machine interactions.
Prior to joining LivePerson, Alan spent 9 years with Amazon in various leadership roles. He worked extensively on Alexa as the Global Head of Dialog Management, AI Agent Integration, and Next Action Selection. In that role, he helped create Alexa’s first data-driven dialog management framework, leveraging deep insights from customer and environmental data to personalize conversations. Additionally, he charted new territory by leading the AI Interoperability initiative between Alexa and Microsoft’s Cortana (“Hey Alexa, get Cortana”). Also during his time at Amazon, Alan led the highly-available and massively-scaled retail business Customer Promise & Fast Track teams (“order in the next x minutes, get it by 10am tomorrow”) and the Kindle Reading Customer Experience product team.
Before Amazon, Alan led Target’s Multi-channel and Supply Chain Network Strategy groups and spent several years with Deloitte Consulting in retail technology.