Leadership

Leadership

Leadership

Robert LoCascio

Robert LoCascio

Founder and Chief Executive Officer

Robert LoCascio is the founder of LivePerson, Inc. and has been its chief executive officer since its inception in 1995. His mission is to make life easier by transforming how people communicate with brands. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in intelligent engagement solutions, currently serving over 18,000 clients, with 1,300 employees and offices across the globe. Robert is one of the longest-standing founding CEOs of a tech company today.

Robert’s interests extend beyond his business and reflect his close ties to New York City. He is a founding member of the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated more than 70,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

 

Manlio Carrelli

Manlio Carrelli

EVP, Global Revenue Organization

Manlio oversees the company's flagship enterprise software business worldwide. He previously served as CEO for multiple consumer and business messaging companies he helped launch. These companies include fast-growing team locator app FreshTeam and KeKu, a profitable VoIP app that connects millions of people around the world for low-cost calls using its patented technology.

Prior to KeKu, Manlio was CMO and head of product strategy for Intermedia, a global leader in cloud services and the world's largest independent provider of Microsoft email. From 2005 through 2009, he was CEO of The Carelli Group where, with a team of consultants, he worked directly with CEOs, CMOs, and heads of sales at Fortune 500 firms and a portfolio of venture-backed SaaS start-ups to transform their operations for higher growth. Manlio previously led marketing for TradeCard (now Infor), a SaaS supply chain company with $100 billion in transaction volume.

Prior to TradeCard, Manlio was a marketing director at Managed Objects where he played a critical role in developing the concepts behind Business Service Management — an enterprise software market that generates billions of dollars in annual license revenue. Managed Objects was acquired by Novell.

John Collins

John Collins

Chief Financial Officer

Drawing on his experience as a founder, data scientist, and institutional investor, John Collins brings a modern vision and skillset to the role of CFO. Before his appointment to CFO, John led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.

John’s previous financial services experience includes closing over $3 billion in transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Monica Greenberg

Monica Greenberg

EVP, Corporate Development, Strategic Alliances and General Counsel

Monica brings to LivePerson extensive experience in executive management in the software and internet industries. She oversees a wide variety of corporate and strategic matters at LivePerson, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company's corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

andrew_hamel

Andrew Hamel

EVP, Technology, Operations and AI

Andrew leads day-to-day operations for LivePerson, with a focus on optimizing the company’s ability to grow and scale. He is helping reimagine the future of work, moving from an office-centric model to an employee-centric workforce that better integrates work and life through asynchronous means. Andrew also steers LivePerson’s business-to-consumer strategy and execution. In addition to running large technical services and organizations serving hundreds of millions of customers on a daily basis, he has extensive experience in using AI to deliver improved, personalized customer journeys.

Before joining LivePerson, Andrew was VP, Customer Experience Technology and Machine Learning at Amazon. At Amazon, he led the development of the company’s recommendation engines, search function, and other machine learning-powered experiences. Prior to his eleven years with Amazon, Andrew held leadership positions at tech organizations including Tacit Software, Infoseek, and Tumbleweed.

Andrew graduated from California State University and is on the board of the A Breeze of Hope Foundation.

Mary Rowe

Mary Fratto Rowe

EVP, Customer Success
Mary Fratto Rowe has more than two decades of experience leading Customer Success, Customer Support, and Professional Services organizations. Her diverse background includes partnerships and support with Fortune 100 firms. In 2019, Mary was recruited to Yext, serving as the company’s first Chief Customer Officer. Prior to that, Mary was an executive at Salesforce for 13+ years where she held a variety of leadership roles within Customer Success and Professional Services organizations. Mary also provided leadership at Bank of America and was a partner at Accenture.

At Salesforce, Mary held several executive roles, such as Senior Vice President of Customer Success and Senior Vice President of Global Professional Services. She and her teams contributed to Salesforce’s unprecedented growth achieving $14 billion in annual revenue (from $385 million revenue).

With a reputation for building trusting and engaging customer relationships, Mary identifies business opportunities. Her approachable solution-focused leadership guides innovative global customer success and professional services teams.

Mary graduated with a Master of Business Administration (MBA) degree from the University of Pittsburgh, Katz Graduate School of Business. She holds a Bachelor of Science degree in Chemical Engineering from the University of Pittsburgh. Mary and her family reside in the New York City Area.