- The VillageDAO platform will further scale customer care for Web3 brands, enabling them to triage issues at scale by mobilizing community users into customer care squads.
- Members from a company's user community will be incentivized to become experts in the company's product.
- Members from a company's user community who assist with customer care will earn rewards for their efforts and expertise in helping others.
NEW YORK, May 17, 2022 /PRNewswire/ -- Today, ConsenSys, a market-leading blockchain technology company, and LivePerson (NASDAQ: LPSN), a global leader in conversational AI, announced plans to create the world's first decentralized customer care platform: VillageDAO. VillageDAO will focus on empowering Web3 brands to self-service issue resolution by enhancing community engagement. Community members will be incentivized to contribute to the platform and its partner brands.
MetaMask will be the first client for VillageDAO, and the platform is currently being piloted. This follows last year's announcement by ConsenSys and LivePerson of their collaboration to further empower MetaMask users to get the support they need at the moment they need it through LivePerson's Conversational AI.
How VillageDAO can revolutionize the way brands and ecosystems envision customer care
By combining customer care infrastructure with community incentivization mechanisms, VillageDAO will provide a novel solution for enhancing community engagement and customer care. As the usage of decentralized products has exponentially grown, so has the need to deliver outstanding customer support, yet many brands don't have the scale to meet user needs. VillageDAO will provide the infrastructure that empowers community members to assist in customer care, lightening the lift for Web3 brands and removing scalability limitations.
"We are looking to implement principles of decentralization across all of our operations, and customer care is tip of the spear. Through VillageDAO, we'll reward community members who help us elevate the quality of community engagement and learning throughout the Web3 space. We are proud to partner with LivePerson, which has deep expertise in delivering high quality customer care at scale for traditional and decentralized communities including MetaMask, to bring our collective customer care expertise to the Web3 world. VillageDAO is a critical part of our commitment to unlocking Web3 for both founders and users," said Dror Avieli, Vice President Customer Success at ConsenSys.
"For more than 25 years, LivePerson has been the global leader in creating new paradigms for customer care. We led the first two revolutions: inventing webchat for brands in Web1, then launching the messaging revolution that underpins Web2, including major customer care capabilities and partnerships in the Web3 space. Together with ConsenSys, we're proud to take another leap forward in the customer engagement space, further strengthening our innovation by creating the first decentralized customer care offering for Web3," said Brian Haley, Vice President of Marketing at LivePerson. "Web3 is all about individuals helping each other, and we're excited about the possibilities VillageDAO can open up for Web3 brands to empower their most highly engaged community members to give back and be rewarded by their communities."
A global call for brands and individuals to join VillageDAO
Brands can easily get started using VillageDAO by registering their interest to join on the VillageDAO website. Once approved, brands can announce their new care platform to their communities, allowing individuals to apply for expert status on the VillageDAO platform. Brands can either verify every new expert for their community or ask VillageDAO to assist in accordance with the brand's requirements.
Individual community experts can register their interest in joining at VillageDAO's website and contact the team if they are interested in becoming a contributor.
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ConsenSys is a leading Ethereum and decentralized protocols software company. We enable developers, enterprises, and people worldwide to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. Our product suite, composed of Infura, Quorum, Codefi, MetaMask, Truffle, Diligence and our NFT platform, serves millions of users, supports billions of blockchain-based queries for our clients, and has handled billions of dollars in digital assets. Ethereum is the largest programmable blockchain in the world, leading in business adoption, developer community, and DeFi activity. On this trusted, open source foundation, we are building the digital economy of tomorrow. To explore our products and solutions, visit http://consensys.net/.
About LivePerson, Inc.
LivePerson (NASDAQ:LPSN) is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Orange, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World. To talk with us or our Conversational AI, please visit liveperson.com.
Forward-Looking Statements Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: major public health issues, and specifically the pandemic caused by the spread of COVID-19, and their effects on the U.S. and global markets; our ability to retain key personnel, attract new personnel and to manage staff attrition; strain on our personnel resources and infrastructure from supporting our existing and growing customer base; the ability to successfully integrate past or potential future acquisitions; our ability to secure additional financing to execute our business strategy; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; the migration of existing customers to our new platform; our ability to attract new customers and new consumer users of our consumer services; our ability to develop and maintain successful relationships with social media and other third-party consumer messaging platforms and endpoints; the highly competitive markets in which we operate; general economic conditions; privacy concerns relating to the Internet that could result in new legislation or negative public perception; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; greater than anticipated income, non-income and transactional tax liabilities; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; our dependence on the continued viability of the Internet; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally, as we expand into new offerings including AI-assisted healthcare and/or as we expand into direct-to-consumer services; risks related to our operations in Israel and Ukraine, and the civil and political unrest and potential for armed conflict in those regions; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; our lengthy sales cycles; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks related to our common stock being traded on more than one securities exchange; and other factors described in the "Risk Factors" section of the Company's Annual Report on Form 10-K for the year ended December 31, 2021, filed with the SEC on February 28, 2022. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and 6 Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements. This announcement is not, and is not intended to be, an offer or sale of tokens or securities.
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SOURCE LivePerson, Inc.