LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm
Forrester, a leading global research and advisory firm, evaluated 13 providers based on 10 criteria. LivePerson achieved a "differentiated" rating in the Customer Experience, Routing and Queuing, Chatbots, Business Insights, Vision, and Market approach categories.
LivePerson was also cited as "successfully [supporting] the interplay of chatbots and agents" and as offering "sophisticated routing, capacity queue management, and business insights to optimize operations." The report notes that references "universally praised [LivePerson's] chat, messaging, and chatbots."
The New Wave is reflective of an emerging category of digital-first customer service solutions that "can help understand customer behavior and intent and deliver highly contextual experiences — reactively and proactively — based on friction points they detect in customer journeys."
"We are proud to be named a Leader in this new, independent
LivePerson's Conversational Cloud allows brands to engage consumers on the world's most popular messaging channels, using prebuilt templates and tools to build automated, personalized conversational journeys. To learn more about LivePerson's conversational solutions, visit liveperson.com.
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to
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