LivePerson recognized in Conversational AI for Customer Service Landscape Report
Report from leading independent research firm acknowledges LivePerson's AI and automation capabilities for customer service
The report provides an overview of how conversational AI for customer service can improve customer and agent experiences, as well as reduce costs. It also details how to explore vendors in the space and understand the value generated from partnering with them.
According to the Forrester report, "the cost of labor dominates contact center budgets" — with an average interaction with a customer service agent at a B2C company costing approximately
LivePerson was also recently recognized in Forrester's "How Generative AI Will Transform CRM"
"Forrester's new report makes it clear to us: deploying conversational AI requires close partnership with a vendor you can trust," said
To learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com. Download the Forrester report "The Conversational AI for Customer Service Landscape, Q4 2023" using your Forrester.com login.
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and
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