LivePerson reimagines the office-centric workplace to focus on the employee-centric workforce
"Our decision to shift to the employee-centric model has one goal above all: to keep the LivePerson community as safe as possible," said LivePerson CEO and founder
While LivePerson's 1,200 employees have been working remotely since the beginning of the pandemic, a new task force is currently at work determining the best ways to purposefully implement the employee-centric model. LivePerson employees based around the world are leading this bottoms-up effort.
Results of an internal LivePerson survey demonstrated that a strong majority of its employees preferred not to return to traditional offices due to health and safety concerns. Combined with high productivity and outstanding execution during lockdown and social distancing periods, this measure of employee sentiment helped inform the decision to embrace a new model for the workforce. Elevators, HVAC systems, common areas, and shared entrance and exit points are among the office building elements that continue to present concerns.
By reimagining the future of work for LivePerson employees, the company is bringing its own operations in line with the model it successfully enabled for many of the world's biggest brands that needed to implement remote workforces due to COVID-19. LivePerson's AI technology became essential to brands' ability to communicate with customers as offices closed, hold times skyrocketed, and customer satisfaction plummeted.
"It costs about
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to
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